Rochester NY: POS System Support Specialist at Sora Partners Inc

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

28.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

POS Technology, Restaurant Operations, Customer Service, Training, Installation, Technical Support, Communication, Problem Solving, Flexibility, Teamwork, Management, Supervision, Spanish Fluency, Professionalism, Time Management, Adaptability

Industry

technology;Information and Internet

Description

Description Looking for a rewarding and challenging career where you get to use your Restaurant experience to make a meaningful impact to the Greater Rochester/ Upstate NY restaurant industry on a daily basis? Wish to use your years of restaurant knowledge for a new career in POS technology? Well join us at the rapidly growing Sora Partners! We work with some of the best restaurants in the country and are currently looking for happy and fun individuals who have meaningful experience using the TOAST POS platform in a restaurant setting as supervisors or Managers. In order to function successfully in this role, you will need to understand basic computer technology, have experience in restaurant operations, and comfort using front and back of house terminology. You will be installing, training and supporting our POS customers out in the field, and remotely. There is some mild (10#) lifting of the Hardware which primarily consists of terminals, printers and other smaller devices, also since this is a Field role and not remote, candidates who wish to be considered must have a reliable vehicle and also possess legal vehicle Insurance as well as a legal, government-issued Driver's License. You must be comfortable speaking to and teaching groups of restaurant staff, managers and decision makers: from independent restaurants to restaurant groups, and from Front-Line employees to Directors, stakeholders and owners. Occasionally you will support our customers remotely and so you should have access to a quiet place, free from noise or distractions, in order to provide the required high-level of support. Some basic requirements are:1- Knowledge and experience specifically using TOAST POS (not just general POS knowledge) in a management role, with an ability and willingness to learn new and other POS solutions like Square.2- This is a field role: Mass Transit is not sufficient for this role.3- Willingness to keep a flexible schedule.: We work with restaurants and occasional weekend, or late-night work is to be expected.4- Helpful and friendly attitude with ability to adjust on the fly.5- A professional demeanor is required at all times.6 - Must live within Rochester, NY Metro. Our employees also act as ambassadors: committed to customer success, and who are honest, tenacious professional and friendly. We focus on providing exceptional customer service and expect our new team members to embody that same level of commitment and enthusiasm. Flexible schedule, which includes early mornings, weekend work and overnight travel, should be expected and embraced. Job Type: Full-time Pay: $25.00 - $28.00 per hour Expected hours: 35 – 50 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Requirements Application Question(s): Do you have experience using Toast POS as a restaurant manager or supervisor? (required) Do you have a reliable automobile and legal Auto Insurance and Driver's license? (required) Experience: Restaurant manager/supervisor: 1 year (Required) Language: Highly Desirable: full Fluency in the Spanish language Shift availability: Day Shift (Required)Night Shift (Required)Overnight Shift (Required) Weekends (required) Willingness to travel (75% required) Work Location: Rochester NY, Upstate NY-On the road

Responsibilities

The POS System Support Specialist will install, train, and support POS customers both in the field and remotely. This role requires effective communication with restaurant staff and management to ensure successful technology implementation.