Rockbridge Alum Springs Admin: Guest Experience & Operations Coordinator at Young Life

Goshen, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Aug, 26

Salary

0.0

Posted On

03 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Administration, Organization, Hospitality, Project management, Financial reporting, Interdepartmental coordination, Event planning, Data analysis, Phone skills, Detail-oriented, Team leadership, Problem solving

Industry

Religious Institutions

Description

If you are currently on Young Life staff, please do not apply through this external jobs board. To apply for internal job opportunities, log in to Workday and use the Jobs Hub. Applying externally may delay your application and require you to resubmit internally. Because of Young Life’s exclusive Christian purposes of evangelism and discipleship as set forth in its Articles of Incorporation and in these Bylaws, and to reflect what has always been and will continue to be the position of Young Life, specifically the Christian belief that each and every employee and volunteer of the corporation should minister as a servant of God with the primary responsibility of proclaiming the gospel of Jesus Christ and, as such, is an integral part of the Christian mission and ministry of the corporation, Young Life shall only employ individuals or enlist volunteer leaders who: (a) profess a belief in Jesus Christ as their personal Savior and Lord; and (b) subscribe to the statements and policies required of all Young Life staff, including the Young Life Statement of Faith. Therefore, employees and volunteers of Young Life, during working and nonworking hours, shall: (i) be ready, willing and able to fulfill such ministry functions as may be required by the organization; (ii) refrain from conduct and statements that detract from the biblical standards taught and supported by Young Life, and (iii) abide by all policies and practices of Young Life including, without limitation, those related to religious belief or ministry activities. All camps share a common purpose: creating an environment where Young Life staff bring Christ to life by creatively presenting the complete gospel of Jesus Christ. Speaking clearly from the Scriptures, camp speakers introduce kids to the person of Christ, the nature of humanity, the work of Christ on the cross, the hope of the resurrection and the opportunity for reconciliation with God. Young Life requires all employees to sign a Statement of Faith. We recommend you read this statement before applying for any position. Essential Duties: Gather requests for facilities and services, communicating changes and addressing concerns for incoming guest groups; communicate this information to the different departments at the property well in advance of the group's arrival. Share host responsibilities with the guest services team. Develop and maintain all guest services materials that are part of the communication process with guest groups (e.g. Guest Group Planning Packet) Cultivate and maintain a constant open line of communication with Young Life field staff and non-Young Life guest groups in relation to their use of and comments about the property. Understand interdepartmental relations as related to service for the guest group. Possess familiarity with all aspects of the camping operations (e.g. Food Service, Housekeeping, Administration, Maintenance and Guest Services) Serve as the liaison between the property and the various assigned staff who will make use of the facility during the school year (e.g. camp director, program team, etc.). Research, develop and implement specific projects as assigned by the guest services coordinator. Other duties as required by immediate supervisor. Education: A four-year college degree preferred. Training in hospitality preferred. Experience Required For The Job: Must be organized, detail-oriented, customer service oriented, have effective phone skills and be a clear communicator. Must be familiar with the ministry strategy and mission of Young Life. Must possess skills and gifts in communication, organization and administration. Able to function in a healthy manner where relationships are transient in nature. Able to communicate a sense of warmth, hospitality and concern for all staff and users of the property. Able to relate to all camping staff in a professional manner that enhances the total flow of camp operation. Able to respond to urgent and unscheduled needs of guest groups. Note: Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp. Job Specific Working Conditions: Rockbridge Administration Specialist: Guest Experience & Operations Coordinator Office Responsibilities: Guest Communication Answer phone calls and emails and direct inquiries to appropriate staff/department Give tours of camp to: contracted groups, drop in guests, prospective guests, etc. Manage guest experience surveys: sending, analyzing, and sharing data with camp and divisional staff teams to help improve relationships between guests and staff. Guest Group Contracts and Communication Contracts Create and send non nationally managed guest group contracts (GSI) Partner with Camp Services on YLCC campaigns for non-nationally managed camp events Communication Create, maintain, and update Group Documents for RAS staff use Gather requests for facilities and services, communicating changes addressing concerns for incoming guest groups; communicate this information to the different departments at the property well in advance of the group’s arrival. Cultivate and maintain a constant open line of communication with YL field staff and non-YL guest groups in relation to their use of and comments about the property. Understand interdepartmental relations as related to service for the guest groups. Develop and maintain department specific materials that are part of the communication process with guest groups Lead a weekly “Weekend meeting” for staff that shares information about groups multiple weeks in advance; incrementally increasing in detail as a group’s arrival date approaches Ex. 3 weeks out - introduction, 2 weeks out - schedule walk through, 1 week out - updates and changes A local resource for camp staff for training in YLCC Host mid week Young Life Events: Regional Staff Retreats, Ateam Training, National Camping trainings, etc Local Websites/Online Services Update local websites and pages with current information Work with creative services when necessary Trip Leader Communication + Day 1 Arrival After R2 contracts (April 1) create and manage all Trip leader communications for Summer Weeks Emails, Trip Leader Website, Cognito Forms Train Head Leaders on and facilitate Day 1 arrival for each camp week. Send out TLO email each summer camp week Scheduling and managing the Gate system Bank/Financials Build and maintain monthly FS Reports Bank Runs Deposit drop offs Change Requests Other Responsibilities Special Projects Notes: Young Life is a relational ministry. Staff must be able to convey a sense of Christ-like hospitality and concern for guests and staff. Responding to the unexpected needs of a guest in a prompt and professional manner is important. All staff members are expected to represent Young Life positively and professionally within the community and be able to work with and minister to the volunteer high school and college-age young people who attend our camp. Young Life camps facilitate leader-centered ministry in the lives of kids and provide extraordinary environments where kids can encounter Jesus and grow in their faith. The entire Young Life camping experience is a strategy for supporting the mission ,vision, values and methods of ministry that we uphold.

Responsibilities

The coordinator manages guest experiences by facilitating communication between departments, handling contracts, and overseeing on-site logistics for guest groups. They also serve as a primary point of contact for staff and guests, ensuring all facility needs and service requests are addressed promptly.