As an authorized representative of Rogers Canada, we are proud to stand behind one of the country’s most trusted and innovative telecommunications leaders. Rogers is a name recognized nationwide for driving connectivity, advancing technology, and keeping millions of Canadians connected to what matters most.
Our mission is to bring that same best-in-class experience directly to customers here in British Columbia. Every interaction is more than just customer service – it is an opportunity to represent a national brand with pride, deliver solutions that truly make lives better, and leave a positive and lasting impression.
We are seeking a Customer Experience Representative who is passionate about people, energized by face to face interactions, and dedicated to solving challenges with empathy and professionalism.
This is a full-time role (40 hours per week) with room to grow your career alongside a team that thrives on collaboration, celebrates success, and takes pride in being the face of one of Canada’s leading brands.

ROGERS CUSTOMER EXPERIENCE REPRESENTATIVES RECEIVE:

• Competitive compensation with opportunities for advancement.
• Comprehensive benefits and company sponsored vacation.
• Ongoing training and professional development programs.
• A supportive team environment where your voice matters.
• Fun team events, wellness programs, and employee recognition initiatives.
  If you are passionate about delivering outstanding customer care and want to grow your career with a company that values its people, we want to hear from you!
  Job Types: Full-time, Permanent
  Pay: $3,400.00-$5,200.00 per month

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Paid time off

Work Location: In perso

• Provide outstanding customer support through face to face meetings, phone, email, chat, and online platforms.
• Resolve customer inquiries across a wide range of needs – from products and installations to billing, subscriptions, and account services – with professionalism and a solutions-first mindset.
• Troubleshoot technical issues by navigating multiple channels to find effective solutions.
• Deliver personalized recommendations to customers based on their needs, ensuring they get the most out of their Rogers services.
• Identify opportunities to strengthen customer relationships by actively listening to their needs and recommending upgrades and new promotions that add value.
• Proactively identify opportunities to improve customer satisfaction and retention.
• Recognize potential new business opportunities to support both the customer and company growth.
• Collaborate with internal teams to resolve issues and ensure seamless communication across departments.
• Maintain detailed records of customer interactions and feedback.
• Represent the Rogers brand with professionalism, empathy, and positivity in every interaction.