ROI Administration

at  Monash Health

Job Requisition ID: 3150
Legal Entity: Monash Health
Location:Clayton, VIC, AU, 3168
Employment Type: Full Time
Posting Date: 3 Feb 2025

ABOUT US

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and in people’s homes. Each year:

• We provide more than 3.6 million episodes of care to our community,
• More than 293,000 people are admitted to our hospitals,
• Close to 250,000 people receive care at our three emergency departments,
• We respond to more than 65,000 ambulance arrivals,
• We perform more than 55,000 surgical procedures, and
• We deliver more than 10,000 babies.

As an equal opportunity employer, we are committed to a fair, non-discriminatory workplace that maximises the talent, potential and contribution of all. Monash Health is also committed to the Child Safe Standards.

As a part of large team, your responsibilities will include:

• Handling of incoming telephone calls and written requests from internal and external parties
• Handling and maintaining medical records in accordance with standard operating procedures
• General reception and customer service duties
• Tracking the location of all medical records/documents that pass through the department, and those known to be located in other departments of the hospital
• Preparation of hardcopy records for scanning
• Processing Freedom of Information applications in preparation for send out to applicants
• Facilitate the timely, efficient and confidential transfer of medical records or health information to external requestors