Role in Origins - F&B (VUQ) at EMAAR

Fujairah City, Fujairah Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, F&B Service, Supervisory Leadership, Coaching and Training, Service Recovery, Operational Analysis, Resource Allocation, Communication, Customer Focus, Adaptability, Resilience, Emotional Intelligence

Industry

Real Estate

Description

ABOUT THE FUNCTION This function is to ensure exceptional Dining Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless dining experience. Ensure that each guest becomes a happy fan of our restaurants, by delighting them from welcome until farewell. WHAT YOU WILL NEED TO SUCCEED * Genuine service personality, with high EQ. * Minimum 4 years’ experience in Hospitality industry. * Minimum 2 years’ experience as an F&B specialist in a Supervisory role / similar experience in a 5 star hospitality industry. * Minimum of a high school diploma is required / College degree in Hotel Management or a related field. * Oversee and ensure all operational tasks in F&B Service are conducted in line with the service standards and procedures. * Coaching and training on-the-job. * Providing constructive feedback (on- and off-the-job). * Analyzing operations and assigning resources accordingly. * Conducting huddles during shifts to ensure seamless communication. * Prevent complaints and ensure adequate service recovery where needed. * Pro-actively communicate with fellow Ambassadors, always with the guest’s interests at heart. * Put Customer First * Drive for Results * Learning * Resilience * Adaptability At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. Customer Focus Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. Ownership Mindset No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. Fast Paced Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. Talent and Tenacity Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. Adaptability We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Responsibilities

Ensure exceptional dining experiences by overseeing F&B operational tasks and maintaining high service standards. Responsible for coaching staff, managing resources, and handling service recovery to ensure guest satisfaction.