Role in Reservations (VAJ) at EMAAR

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rooms Reservations, Call Center Operations, Customer Service, Telephone Skills, Revenue Generation, Team Supervision, Email Etiquette, Operational Performance, Financial Goal Tracking, Quality KPI Management

Industry

Real Estate

Description

ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world. Created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa. Emaar Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai. ABOUT THE FUNCTION To assist in the supervision of all operational activities pertaining to the Reservations Office in order to achieve the department mission of maximisation of customer satisfaction and revenue generation for the department and company. Will guide and supervise the Reservations team on daily tasks and ensure smooth operations of the department. WHAT YOU WILL NEED TO SUCCEED * At least 2 years’ experience working in Rooms Reservations preferably with call center experience * Certificate in Telephone Skills and Customer Service will be an advantage * Minimum qualification required / College degree in Hotel Management or a related field is preferred PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST * Operational Performance – Ability to handle the tasks assigned, speed of execution, level of details and understanding of guest requirements. * Financial Performance – Knowledge about financial goals and targets, achievement of individual and team targets. * Quality Performance – Knowledge on systems, products, new offers and packages. Assessment of individual and team on the Quality KPI’s such as adherence to reservations telephone script, email etiquette, and other tools used to measure quality results. COMPETENCIES * Put Customer First * Drive for Results * Learning * Resilience * Adaptability WHAT WE BELIEVE IN At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. Customer Focus Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. Ownership Mindset No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. Fast Paced Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. Talent and Tenacity Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. Adaptability We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Responsibilities

Supervise all operational activities of the Reservations Office to maximize customer satisfaction and revenue. Guide the reservations team in daily tasks to ensure smooth departmental operations.