Company Description
Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Room Attendant.

WHAT IS IN IT FOR YOU:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $23.57/hour
  Job Description

Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer welcoming, friendly and warm service to external and internal guests
• Provide intuitive service, engaging with external and internal guests and anticipating their needs
• Communicate any specific guest requests or concerns with a Housekeeping leader
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Return and properly tag all lost and found articles in the Housekeeping Office
• Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning and replenishing rooms with supplies
• Participate in deep cleaning of rooms as required
• Maintain proper usage of cleaning supplies and equipment
• Consistently update and record all cleaned rooms
• Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
• Follow all safety & sanitation policies and work safely to prevent injury
• Foster positive cross departmental relationships to create a seamless experience
• Report any maintenance needs required in guest rooms, service areas and public spaces
• Ability to work weekends, holidays and shift work as scheduled
• Perform other related duties and follow hotel standards as assigned

Qualifications

• Previous housekeeping experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

• Consistently offer welcoming, friendly and warm service to external and internal guests
• Provide intuitive service, engaging with external and internal guests and anticipating their needs
• Communicate any specific guest requests or concerns with a Housekeeping leader
• Take ownership of guests’ privacy and belongings, while ensuring exceptional service
• Return and properly tag all lost and found articles in the Housekeeping Office
• Clean and sanitize all assigned guestrooms and public spaces including: dusting, making beds, soiled linen/garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning and replenishing rooms with supplies
• Participate in deep cleaning of rooms as required
• Maintain proper usage of cleaning supplies and equipment
• Consistently update and record all cleaned rooms
• Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
• Follow all safety & sanitation policies and work safely to prevent injury
• Foster positive cross departmental relationships to create a seamless experience
• Report any maintenance needs required in guest rooms, service areas and public spaces
• Ability to work weekends, holidays and shift work as scheduled
• Perform other related duties and follow hotel standards as assigne