The Quest Serviced Apartments Hotel in Remarkables Park Queenstown is looking for a Housekeeper/Receptionist. Experience preferred but not required. This is a dual role and the successful applicant will be fully trained.
Applicants who have NZ Citizenship or applicable current NZ Visa, will have first consideration.

ROOM ATTENDANT / HOUSEKEEPER DUTIES

• Follow instructions given by your supervisor
• Clean and maintain guest rooms and common areas as per the Quest standard
• Service rooms as required according to training provided and the Quest Standard
• Check all items in rooms when cleaning to ensure they are in good safe working order
• Laundry to be done as and when required or instructed
• Rubbish bins to be emptied into outside skip as required
• Maintain professional conduct while in reception area, hallways, stairwells, apartments and all areas within close vicinity to the Quest Hotel at all times
• Assist guests if and when required

FRONT OFFICE RECEPTION DUTIES

• Front Office Reception area is clean and tidy at all times.
• Marketing materials are displayed at all times.
• Promote the business.
• Sell reservations.
• Provide accommodation reception services in accordance with Quest Franchise Operations Manual.
• Complete financial, guest and reservations records in accordance with Quest Franchise Operations Manual.
• Professional presentation of self and work environment – in accordance with Quest Code of Conduct, Quest Way and Quest Franchise Operations Manual.
• Communicate with Housekeeping/Room Attendant and Maintenance staff so as to achieve the operational objective of the business, in accordance with Quest Procedures.
• No guest complaints relating to reception area presentation.
• Able to articulate the points of difference between a Quest Serviced Apartment and competing accommodation products/brands.
• Able to identify strengths and weakness of the business relevant to market competition.
• Able to recite ALL information contained on the business’s fact sheet.
• Able to provide information about other Quest businesses.
• Able to provide information on different Quest products to customers and guests.
• The business experiences no loss due to non-adherence to policy and procedure.
• Conversions of enquiries exceed 70%.
• Able to demonstrate the key selling attributes of Quest Serviced Apartments and the business.
• Demonstrate competency in all operational requirements of RMS including, Night Audit procedure, reservations, check in/out, room allocation policy, access help desk.
• Able to articulate current performance of property against targets.
• All enquiries are recorded.
• All financial transactions are recorded.
• All transactions are reconciled and accurate. Customer service
• Customer service delivered in accordance with the Quest Way.
• Meet and farewell guest in accordance with Quest Front Office Operation Policy and Procedures.
• Knowledge of local area facilities and services.
• Ability to resolve guest complaints and enquires.
• Consistently refer to guests by name.
• 90% of Guest Feedback Questionnaires to contain positive guest comments.
• Able to provide information on the local area.
• Resolve guest complaints and requests first time.