POSITION OVERVIEW:

As a Room Coordinator, you’ll be a guardian of our operational excellence, ensuring every aspect of our service meets Sakura’s elevated standards. Protocol compliance isn’t just expected - it’s essential to our success.

NON-NEGOTIABLE REQUIREMENTS:

• Commitment to protocol compliance - no exceptions, no shortcuts
• Genuine passion for creating memorable experiences within our standards framework
• Strong customer service skills combined with operational discipline
• Technical aptitude with willingness to follow system procedures exactly
• Team player mindset with individual accountability for protocol adherence
• Professional demeanor that reflects our elevated operational standards

RESPONSIBILITIES

• Core Protocol Responsibilities:
• Strict adherence to cleaning and maintenance protocols - our reputation depends on immaculate room conditions

ESSENTIAL DUTIES:

• Deliver exceptional customer service while maintaining protocol standards
• Master karaoke systems and execute room management procedures flawlessly
• Follow comprehensive cleaning checklists between each guest rotation
• Coordinate room bookings with attention to setup and breakdown protocols
• Support karaoke catering services with same high standards
• Collaborate professionally with bar team, floor management, and kitchen staff
• Contribute to pooled tips system while upholding individual accountability