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Room Division Manager at IHG Career

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Readiness, Team Leadership, Staff Training, SOP Development, Quality Assurance, Guest Satisfaction, Budgeting, Forecasting, Cost Control, Front Office Management, Housekeeping Management, Concierge Services, Guest Services, Regulatory Compliance, Coaching, Luxury Service Standards

Industry

Hospitality

Description

Key Responsibilities * Lead the setup and operational readiness of all Rooms Division departments * Recruit, train, and develop a high-performing team aligned with luxury service standards * Establish and implement SOPs, service culture, and quality benchmarks * Drive guest satisfaction, loyalty, and service excellence * Oversee budgeting, forecasting, and cost control for the division * Directing everyday front office and housekeeping activity while developing and coaching your team to deliver next-level guest experiences * Creating the perfect working environment for your team to thrive and driving collaboration between department * Ensure compliance with brand standards and regulatory requirements

Responsibilities

The Rooms Division Manager will lead the operational setup and daily management of Front Office, Housekeeping, and Guest Services departments. They are responsible for driving service excellence, managing budgets, and fostering a high-performing team culture.