Room Operations Supervisor at Concord Hospitality Enterprises

Lyndhurst, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

26.0

Posted On

15 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem-solving, Data Analysis, Budget Management, Guest Satisfaction, Associate Engagement, Operational Excellence, Financial Reporting, Hiring, Training, Performance Coaching, Policy Compliance, Revenue Generation, Accountability, Recognition

Industry

Hospitality

Description

Concord Hospitality is seeking a Room Operations Supervisor to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the Director of Rooms and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive. As a Concord Leader you will be responsible to: * Inspire greatness in your team. * Encourage and support team members to reach their full potential. * Create a work environment that is a Great Place to Work for all. * Lead with integrity, transparency, respect, and professionalism. * Care for your team and their families. Key Responsibilities: • Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively • Review guest feedback and implement action plans to continually improve satisfaction scores • Respond to guest concerns with professionalism, ensuring quick and effective resolution • Stay visible on property and engage with guests to gather feedback and strengthen relationships • Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand-ups • Support HR processes including hiring, training, performance coaching, and policy compliance • Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance Qualifications: • Previous hotel leadership experience in operations, rooms, or front office management • Strong leadership, communication, and problem-solving skills • Proven ability to analyze data, manage budgets, and drive results • Commitment to guest-first and associate-first culture Benefits * Competitive wages * Medical, dental, and vision insurance * Life insurance and short/long-term disability options * 401(k) with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Responsibilities

The supervisor will lead Rooms operations, focusing on achieving high standards of guest satisfaction, associate engagement, and financial performance by partnering with the Director of Rooms. Key duties include monitoring operational performance, addressing guest concerns professionally, and fostering a positive work environment through leadership and accountability.