Room Service Associate - Main Campus at Memorial Sloan Kettering Cancer Center

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

28.77

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Communication, Meal Service, Menu Distribution, Patient Interaction, Problem Solving, Teamwork

Industry

Hospitals and Health Care

Description

About Us: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK: Apply now to join our team as a Room Service Associate at our Main Campus location and kick start your career! Are you a hardworking, engaging and enthusiastic individual? Do you want to be a part of positively impacting the day of many patients? Then, apply to join us at MSK. We are hiring Room Service Associates. We want to bring on team members who are passionate about hospitality and dedicated to delivering exceptional communication. You will perform a variety of functions to ensure wonderful service to all patients, staff, and visitors in the hospital. We set high expectations for our RSA's including: welcoming new patients, introducing them to the room service program, distributing menus and meal trays, and maintaining supplies as needed. Additionally, you will act as a liaison with the Clinical Dietitian and Nursing personnel. Is your background a fit? Role Overview: Generates and prints all necessary reports Uses meal service and tracking sheets to ensure that every patient listed has a menu to be distributed; checks that information on the menu (i.e., name, room number, identification number, and diet order) corresponds with unit round sheet/exception file. Ensures that corrective action is taken if information is incorrect or missing. Resolves which patients have not received menus; distributes menus at established times. Assesses which meal ordering system is appropriate during the patient’s stay based on established criteria. Assists patients to make meal selections on menu; offers substitutions if patient is unsatisfied with standard menu options. Contacts patients who did not order a meal on assigned units Identifies reason(s) for missed meal and resolves appropriate intervention as per departmental procedures. Distributes and collects meal trays, nourishments, feedings, nourishments or snacks on assigned floors, within established timeframes. Responds to and follows up on requests and questions from all individuals within agreed upon time frames. Ensures clear understanding of patient requests and asks questions when necessary. Provides information based on job knowledge to clarify issues, explain procedures, provides alternatives and lessen anxiety Responds to special requests or additional items immediately Refers to other appropriate staff when necessary Key Qualifications & Core Skills: Excellent customer service Minimum 1-2 years of hospitality experience in a hotel or food & beverage setting Ability to read, write and understand instructions Additional Information: Location: 1275 York Ave (Main Campus) FT/open availability 37.5 hours a week, 5 days a week. Working 3 weekends out of every month. Hours of the department 6AM -9AM. Report to Manager, Patient Experience Food & Nutrition Services Helpful Links: MSK's Compensation Philosophy Review our great benefits offerings Pay Range: $22.42 - $28.77 FSLA Status: Non-Exempt Closing: At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills. MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Our multi-disciplinary teams work together to provide exceptional patient care, develop innovative research, and deliver outstanding educational programs. Learn More The people of MSK make this an incredible place to work, grow and make a difference. Discover what makes us unique

Responsibilities

The Room Service Associate will perform various functions to ensure excellent service to patients, staff, and visitors, including distributing menus and meal trays. They will also act as a liaison with Clinical Dietitians and Nursing personnel.