ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

IN ROOM DINING MANAGER

The Four Seasons Resort Lāna’i is looking for a n In Room Dining Manager who share s a passion for excellence and who infuse s enthusia sm into everything they do. Ou r teams’ have the opportunity to shape our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction. Work authorization required .

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met: long-range strategic planning for outlet operation.
• Oversee In Room Dining team .
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.
• The ability to work closely with the Assistant Director of Food & Beverage, Director of Food & Beverage, Executive Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Observe the physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed .
• Ensure accurate and consistent use of IRD systems, including IRIS and EMC, to streamline operations, support timely service delivery, and m aintain overall accuracy in billing, ordering, and inventory control.
• Analyze service metrics, guest feedback, and performance data to identify opportunities for improvement, enhance operational efficiency, and elevate the overall in-room dining guest experience
• Champion highest set of standards, through consistent coaching and training to ensure all team members deliver a refined, thoughtful, and personalized guest experience aligned with our brand standards.
• And More !