Room Service Supervisor at Accor

Miami Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Team Coordination, Guest Service, Training, Mentoring, Complaint Handling, Inventory Management, Health and Safety Compliance, Communication, Decision Making, Problem Solving, Attention to Detail, Time Management, Service Quality, Operational Support, Hospitality

Industry

Hospitality

Description

Company Description We are looking for a Room Service Supervisor to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description JOB OVERVIEW: Under the general guidance of the Room Service Manager, the Room Service Supervisor is responsible for overseeing the daily operations of the hotel's in-room dining services. This role ensures prompt, courteous, and professional service to guests, maintaining the highest standards of quality and presentation. The Room Service Supervisor leads a dedicated team, coordinates with kitchen and housekeeping departments, and addresses guest inquiries and special requests to deliver an exceptional dining experience in the comfort of guest rooms. YOUR KEY RESPONSIBILITIES: Supervise and coordinate daily operations of the room service team to ensure timely and accurate delivery of food and beverages. Train, mentor, and support room service staff to maintain high standards of service quality and guest satisfaction. Monitor guest orders to ensure accuracy, presentation standards, and adherence to hotel policies. Handle guest complaints or special requests efficiently and professionally to ensure a positive experience. Conduct daily briefings and assign duties to room service attendants based on business levels. Ensure cleanliness and hygiene of service areas and equipment in accordance with health and safety regulations. Maintain proper inventory of room service supplies and coordinate with the kitchen and housekeeping departments as needed. Prepare shift reports and assist in scheduling staff to meet operational needs. Monitor compliance with hotel policies, procedures, and service standards. Support management in implementing new initiatives to enhance the in-room dining experience. Any other reasonable duties as assigned by the supervisor or manager. We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. ADDITIONAL RESPONSIBILITIES: Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. Remain calm and alert, especially during emergency situations. Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Additional Information All your information will be kept confidential according to EEO guidelines.

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Responsibilities

The Room Service Supervisor oversees the daily operations of in-room dining services, ensuring prompt and professional service to guests. This role includes training staff, monitoring guest orders, and maintaining service standards.