Are you passionate about delivering exceptional service in a luxury environment? Firmdale Hotels, renowned for our vibrant and uniquely designed boutique hotels, is looking for an enthusiastic Room Service Supervisor to join our prestigious Haymarket Hotel. We pride ourselves on providing outstanding hospitality and creating memorable experiences for our guests. If you have a keen eye for detail and a dedication to excellence, we want to hear from you.
Firmdale Hotels is a collection of award-winning boutique hotels located in the heart of London and New York. Our properties are known for their bold interiors, impeccable service, and innovative concepts. We believe in investing in our people, offering continuous training and opportunities for career progression within our dynamic team.
As the Room Service Supervisor, you will play a pivotal role in overseeing the daily operations of our room service department. You will collaborate with senior management and team members to ensure the highest levels of customer service, consistently exceeding our guests’ expectations. Your leadership will be instrumental in maintaining our reputation for excellence.

• Oversee the daily management and operation of the room service department.
• Establish and maintain strong, professional relationships with our guests, ensuring their needs are met with the highest level of service.
• Address and resolve guest complaints, effectively communicating with the Food and Beverage Manager to implement improvements.
• Ensure compliance with all health and safety regulations and company standards.
• Collaborate with the Food and Beverage Manager to deliver seamless and high-quality service.
• Ensure the completion of daily tasks and uphold the company’s standards of excellence.
• Foster a positive and motivating work environment, promoting staff retention and development.