Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.
From La Terrazza - one of the most spectacular restaurants in Italy - to our new Pool Grill Restaurant and Cocktail Bar, culinary excellence is in our DNA.
We are looking for a Room Service Supervisor for the 2025 season to join our Room Service team.
The ideal candidate is passionate about hospitality and comfortable with challenges. He / she is willing to provide authentic and luxury dining experiences, demonstrating care, confidence, curiosity and community.
He/She should have exceptional taste and exemplary customer service skills.
He/She reports to Restaurant Manager.

Main duties & responsibilities:

• Anticipate guests’ needs and handle complaints to provide an excellent and personalized room service experience.
• Supervise and manage F&B service in rooms, ensuring timely and accurate delivery.
• Personalize the in-room bar offer.
• Establish good relationships with guests, handling requests and inquiries promptly.
• Oversee room service staff, including scheduling, training, and performance evaluations, with the support and guidance of the Restaurant Manager.
• Ensure the quality of food and beverages meets hotel standards.
• Conduct regular inspections of room service equipment and supplies.
• Manage inventory, ordering and stocking supplies as needed.
• Maintain accurate records of orders, inventory, and staff schedules.
• Prepare performance and feedback reports.

REQUIREMENTS

• Effective communication, emotional intelligence, adaptability
• Collaboration: be able and willing to work as a team player
• Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues
• Global perspective: treat each other with respect and inclusiveness regardless of position, level or background

Other requirements:

• Requirements for Room Service Supervisor:
• Fluent in English and Italian; a third language preferred
• Previous professional experience in the same role within a luxury environment
• Passion for service and ambition to grow professionally
• HACCP certification
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to work under pressure and handle guest complaints effectively
• Attention to detail and high standards of cleanliness and presentation

• Anticipate guests’ needs and handle complaints to provide an excellent and personalized room service experience.
• Supervise and manage F&B service in rooms, ensuring timely and accurate delivery.
• Personalize the in-room bar offer.
• Establish good relationships with guests, handling requests and inquiries promptly.
• Oversee room service staff, including scheduling, training, and performance evaluations, with the support and guidance of the Restaurant Manager.
• Ensure the quality of food and beverages meets hotel standards.
• Conduct regular inspections of room service equipment and supplies.
• Manage inventory, ordering and stocking supplies as needed.
• Maintain accurate records of orders, inventory, and staff schedules.
• Prepare performance and feedback reports