Company Description
Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.
Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.
We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.
Job Description

The Rooms Controller at Mondrian Gold Coast plays a key role in ensuring the smooth operation of room assignments, inventory management, and guest satisfaction. Responsible for overseeing room allocations, tracking guest preferences, and managing room availability, the Rooms Controller works closely with the Front Desk, Housekeeping, and other departments to optimize room usage and ensure a seamless guest experience. In this role, you will:

• Oversee daily room assignments, ensuring guest preferences (room type, view, special requests) are met while balancing operational needs and maximizing occupancy.
• Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.
• Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check-ins.
• Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk-ins and last-minute changes.
• Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption.
• Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings.
• Handle emergency room relocations and maintenance-related reassignments, ensuring guest communication and alternative arrangements.

• Oversee daily room assignments, ensuring guest preferences (room type, view, special requests) are met while balancing operational needs and maximizing occupancy.
• Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.
• Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check-ins.
• Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk-ins and last-minute changes.
• Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption.
• Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings.
• Handle emergency room relocations and maintenance-related reassignments, ensuring guest communication and alternative arrangements