Full job description
We are looking for a friendly and professional Front Office Executive to join our team. You will handle the flow of people through the business and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Providing all request information including space availability, pricing, discounts and general information to callers.
- Work closely with Sales and Reservation and other departments, to ensure guest requirements are met.
- Ensure the reception area is tidy and presentable, with all necessary stationery and material
- Provide basic and accurate information in-person and via phone/email
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
- Ensure all information pertaining to reservations are properly taken and entered into the system
- Maintain and update room availability on online booking platforms.
- Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community.
- Help maximize room sales by upselling to a higher category.
Requirements:
- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Proficiency in Microsoft Office Suite
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Bachelors/Diploma degree; additional certification in Office Management is a plus
- Arabic speaker must
Job Type: Full-time
Pay: AED2,000.00 - AED3,000.00 per month
Education:
Experience:
- Front desk/Reception: 3 years (Required)
Language:
Work Location: In personFull job description
Company Description
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination.
Job Description
Guest Relations Officer
First impressions are everything! As a Guest Relations Officer, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Greet, check-in, respond to requests while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Qualifications
Your experience and skills include:
- Should have min. 1 years of experience as Guest Relations for a 5 Star Resort in UAE
- Being Multi-lingual i.e. Arabic / German/Russian / French languages would be a Plus
- Prior experience working with Opera is Mandatory
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
Additional Information
What is in it for You:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities
Full job description
Company Description
Sofitel Al Hamra Beach Resort
Job Description
We're looking for an experienced and detail-oriented Rooms Controller to join our Front Office team in Ras Al-Khaimah, United Arab Emirates. In this role, you will oversee all aspects of room operations, ensuring optimal occupancy rates, guest satisfaction, and revenue performance. The ideal candidate will demonstrate strong organizational skills, analytical capabilities, and a commitment to maintaining the highest operational standards in a fast-paced hospitality environment.
- Manage daily room inventory, occupancy levels, and room status updates across all property systems
- Oversee front desk operations and coordinate with team members to ensure efficient guest check-in and check-out procedures
- Monitor room maintenance requests and coordinate with housekeeping and maintenance departments to ensure timely resolution
- Analyze room revenue, occupancy rates, and performance metrics to identify trends and optimization opportunities
- Prepare comprehensive daily, weekly, and monthly operational reports for management review
- Handle guest inquiries, complaints, and special requests with professionalism and efficiency
- Coordinate room assignments and allocations to maximize revenue and guest satisfaction
- Ensure compliance with hotel policies, procedures, and quality standards
- Maintain accurate records of room status, maintenance issues, and guest preferences
- Collaborate with other departments to streamline operations and improve overall guest experience
- Monitor and manage room pricing strategies in coordination with revenue management
Qualifications
- Minimum 3 years of experience in front office management or rooms operations within a hotel environment
- Proficiency with hotel property management systems (PMS) and related software applications
- Strong organizational and time management skills with the ability to prioritize multiple tasks
- Excellent written and verbal communication skills in English
- Analytical mindset with the ability to interpret data and generate actionable insights
- Demonstrated problem-solving abilities and attention to detail
- Comprehensive knowledge of hotel operations, procedures, and guest service standards
- Ability to work effectively in a team environment and support staff development
- Preferred: Experience in luxury or upscale hospitality properties
- Preferred: Knowledge of revenue management principles and practices
- Preferred: Previous supervisory or leadership experience
- Preferred: Familiarity with UAE hospitality industry standards and practices
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