ADDITIONAL INFORMATION

Job Number25018196
Job CategoryRooms & Guest Services Operations
LocationJW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TN
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

JOB SUMMARY

Responsible for acknowledging, navigating and completing guest requests using our internal communication system, as well as the balancing of systems Opera and Marsha. Handling administrative duties in a smooth and timely manner - Allocating Rooms for ALL arrivals based on Preferences, VIP Status, Internal and External Request.

• Assign guest rooms according to guest requests and preferences wherever possible
• Communicate and coordinate between Style (Housekeeping), Welcome Office and Engineering to ensure all guests have appropriate rooms assigned in a timely manner
• Coordinate the pre-registration/check-in of arriving groups
• Assign rooms in order to maximise rooms revenue on a daily basis
• Be a role model within the department, assisting the team to perform their role when required
• Have a flexible approach to your job
• Support the Welcome Office with the daily operation where necessary, including processing check-in, check-out, answering the telephone and handling guest complaints
• Be a JW brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talen

EXPERIENCE

• Previous experience working within a Reservations or Front Desk preferred. Basic Fidelio and Marsha knowledge essential.

SKILLS AND KNOWLEDGE

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

EDUCATION OR CERTIFICATION

• Good level of English essential

• Assign guest rooms according to guest requests and preferences wherever possible
• Communicate and coordinate between Style (Housekeeping), Welcome Office and Engineering to ensure all guests have appropriate rooms assigned in a timely manner
• Coordinate the pre-registration/check-in of arriving groups
• Assign rooms in order to maximise rooms revenue on a daily basis
• Be a role model within the department, assisting the team to perform their role when required
• Have a flexible approach to your job
• Support the Welcome Office with the daily operation where necessary, including processing check-in, check-out, answering the telephone and handling guest complaints
• Be a JW brand ambassador, ensuring the brand’s voice is present in your interactions with guests and tale