Rooms Controller at Sage Hospitality

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Room Inventory Management, Guest Room Moves, Sell-Out Day Control, Supervising Upgrades, Interdepartmental Coordination, Group Reservations Handling, Special Accommodations, Room Blocking, Room Pool Maintenance, Out of Order Room Coordination, VIP Handling, Guest Communication, Professionalism, Leadership, Problem Solving, Judgment

Industry

Hospitality

Description

Why us? The AC Portland Downtown is seeking a Rooms Controller to join our team in serving guests with creativity and passion. (Regular schedule will be Monday - Friday, 12pm - 8:30pm) Work where you belong! As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview The Rooms Controller is responsible for the maintaining and coordinating the day-to-day operation of the Front Desk with regard to room inventory; organizing guest room moves; controlling sell-out days and supervising upgrades. Responsibilities Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete. Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests. Ensures that special reservations and accommodations are handled properly, with no errors. Blocks group rooms, daily rooms and special request rooms. Maintains a room pool from which rooms may be pulled for early arrivals and special requests. Coordinates the status of out of order rooms with the Engineering Department. Block early arrivals, special needs guests, & VIP’s Orchestrate room moves, communicate & expedite guests waiting for rooms Review all group resumes & ensure all appropriate information is communicated to associates Approach all encounters with guests and associates in a professional and personalized manner. Actively participates in daily briefings and meetings Understand and communicate promotions and enhancements effectively with Service Professionals and guests Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training Minimum of 4 year college degree or equivalent Experience A minimum of two years’ experience in Rooms Operations. Luxury hospitality experience is preferred. Knowledge/Skills Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing. Possess excellent verbal and written communication skills. Ability to work independently, without direct supervision or as part of a cohesive team. Ability to think clearly, analyze and resolve problems, while exercising good judgment Multilingual skills are preferred Portray a professional image and personality exuding confidence and leadership skills. Ability to conduct oneself in a discrete manner in all guest areas Must be able to lift up to 50lbs. continually throughout shift. Must be able to push, pull and move levers, equipment and furniture throughout shift. Must be able to work with arms raised above head throughout an shift. Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required physical demands Lifting, pushing, pulling, carrying -limited lifting, pushing, pulling, carrying up to 15-20 lbs. Generally boxes, computer equipment. Bending/kneeling -limited bending/kneeling required when arranging supplies or equipment. Mobility -limited mobility between offices and departments. No continuous standing, climbing or driving. Excellent hearing required to train and interact with management and associates. Excellent vision required to read reports, computer, etc. Environment Prolonged sitting throughout entire shift at computerized or manual work station in office environment. Inside 95% of shift. Benefits The Perks: $50 discounted Tri-Met monthly pass Drastically reduced hotel rates for you and your friends & family at Marriott Hotels Sage Restaurant Concepts discounts (The Original Dinerant, Departure, Urban Farmer) 2 weeks vacation 1 week sick time Referral Bonus Eligible At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Responsibilities

The Rooms Controller maintains and coordinates the daily operations of the Front Desk concerning room inventory, which includes organizing room moves, controlling sell-out days, and supervising guest upgrades. This role involves close collaboration with various departments like front office, engineering, reservations, sales, and housekeeping to ensure all room details are accurate and special requests are handled without error.