Rooms Coordinator at Estancia La Jolla, A Noble House Hotel

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

25.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Registration, Room Distribution, Problem Solving, Guest Satisfaction, Revenue Maximization, Communication, Patience, Empathy, Attention To Detail, Computer Skills, Calmness Under Pressure

Industry

Hospitality

Description

Description ABOUT US: From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home. THE JOB: The Rooms Coordinator is responsible for implementing the resort’s appropriate booking strategies to ensure all parties are appropriately accommodated. Works closely with departments such as Front Office, Engineering, Reservations, Sales, Housekeeping and Revenue Management regarding the distribution and status of guest rooms. Registers guests, providing them with room keys and pertinent information about the available amenities, such as Spa facilities, business center and events taking place at the property. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Seeks opportunities to maximize revenue. YOU: To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as the Rooms Coordinator requires skills such as patience, empathy, and a desire to provide excellent service for our guests. OUR CULTURE: Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun! THE OFFER: In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals. Requirements One year experience as Rooms Coordinator or equivalent experience and training desired. Must have excellent customer service/communication skills to work with guests and providing a high level of guest satisfaction. Requires basic computer skills to enter data, read, and interpret information. Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guest, during busy activity periods or in an emergency situation. Ability to work on AM, PM, weekend and holiday shifts as required by operational needs THE IDEAL CANDIDATE WILL HAVE: Experience within a Hotel/Resort environment. At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team! If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply! Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D EEO Statement Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.

Responsibilities

The Rooms Coordinator implements resort booking strategies to ensure all parties are accommodated, coordinating room status and distribution across departments like Front Office, Housekeeping, and Sales. This role also involves registering guests, providing amenities information, resolving concerns, and seeking opportunities to maximize revenue.