Rooms Coordinator at Mission Concepcion Sports Park

Greenough, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Communication Skills, Organizational Skills, Attention To Detail, Housekeeping Operations, Quality Control, Problem Solving, Team Coordination, Guest Interaction, Time Management

Industry

Description

Join the Team at Montana's Premier Luxury Ranch Resort! About Paws Up Montana: Nestled on a breathtaking 37,000-acre ranch, Paws Up Montana embodies the spirit of the American West. As a family-owned, award-winning destination, we inspire both guests and team members alike. Position:  Paws Up Montana is seeking to add a Rooms Coordinator to our team. The Rooms Coordinator's primary responsibility is the daily coordination of the housekeeping operations. The Rooms Coordinator is responsible for ensuring that the department achieves the highest degree of service delivery through effective communication and follow up. The Rooms Coordinator serves as the liaison between the housekeeping department and Front Office, Maintenance, Activities, and Food and Beverage departments. What We Offer: * Medical, Dental, Vision Insurance * 401K with Employer Match * Paid Time Off – 9 Floating Holidays and 15 Personal Days * Career Development and Advancement Opportunities * Life Insurance, Long Term, and Short-Term Disability * Employee Assistance Program (5 free counseling sessions) * Referral Bonus Program (Get paid $250 to recruit) * Carpool Reimbursement ($5-$20/Day) * Employee Discounts on Merchandise (30% on select items in our retail store) * Employee Lunch Provided The Primary Functions are: * Handle all calls for the housekeeping department and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests. * Take a lead role in the coordination of all housekeeping employees and activities including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks. * Maintain complete knowledge of all housekeeping services, outlets, hotel areas / features and hours of operation. * Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns. * Managing a quality control inspection point chart to be filled out daily to measure team accomplishments and deficiencies daily based upon arrival, daily and turndown inspections. * Communicate with Director, Assistant Director of Housekeeping or Housekeeping Manager any deficiencies found with either the cleanliness or the staging of the accommodations after housekeeping has serviced the homes so that corrective measures/training can take place. * Reviewing all daily reports and arrival manifests for incoming guests during shift stand-up meetings to ensure that special needs from the department are met. * Constant communication with the Director of Housekeeping and the Front Desk Manager throughout the day keeping all parties aware of the clean status of homes. Be prepared to make changes to daily team schedules if needed to ensure check-in times are met. * Working with the Guest Services Manager or Conference Services Manager to ensure that all guest amenity items are properly placed prior to an accommodation being available for guest arrival. * Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly. * Ensure confidentiality and security of homes and camps. * Maintain a high level of attention to detail at all times. * Work in a safe and responsible manner while adhering to all OSHA standards. * Maintain flexible hours to accommodate guest needs, due to the cyclical nature of the hospitality industry; Position requires full availability including evenings, weekends, holidays or as needed. Supportive Functions and Responsibilities: * Display hospitality and professionalism to our guests and team members at all times, take pride in representing Paws Up Montana professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner. * Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment. * Always adhere to the Grooming Guidelines, and ensure the team around you is upholds the same * Perform work in a safe and high-quality manner. * Arrival inspections on all Accommodations to ensure that accommodations are cleaned and staged to meet Paws Up and Forbes Standards prior to guest arrival. * Inspecting periodic daily service &/ turndown cleans to ensure that Forbes standards are being met. * Inspecting Public Areas throughout the day/evening to ensure that Forbes standards are being met. * While inspecting Cabins/Tents documenting and correcting deficiencies found in the accommodation or calling back housekeeping teams to correct deficiencies when appropriate. Looking for Team Members with: * High school diploma, GED or vocational training or job-related course work * Previous basic cleaning experience preferred, not required * Proven customer services skills, communication skills, and organizational skills * Valid State Driver’s License with two years of driving experience See for Yourself! https://youtu.be/OMstfigzWXk?si=VLVEQDaAGChmD9it [https://youtu.be/OMstfigzWXk?si=VLVEQDaAGChmD9it] Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Responsibilities

The Rooms Coordinator is responsible for the daily coordination of housekeeping operations, ensuring effective communication and service delivery. This role involves liaising between housekeeping and other departments to maintain high service standards.