Rooms Coordinator | Part Time | InterContinental Melbourne The Rialto at IHG Career

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Interaction, Communication Skills, Problem Solving, Organizational Skills, Teamwork, Flexibility, Attention to Detail, Guest Service, Room Management, Reservation Management, VIP Coordination, Membership Management, Proactive Approach, Training Abilities, Email Communication, Face to Face Interaction

Industry

Hospitality

Description

As part of the Reservations team, the Rooms Coordinator plays a key role in ensuring every guest stay is seamless — managing room types, memberships, preferences, and special requests with precision. You’ll uphold our brand standards and bring our Winning Ways to life — Do the right thing, Show we care, Aim higher, Celebrate difference, and Work better together. This role also reflects our Room to be Yourself commitment, offering Room to have a great start, Room to be involved, Room to grow, and Room for you. Your day to day Ensure a seamless guest experience by coordinating room allocations, VIP arrivals, and special requests. Liaise with Housekeeping and Food & Beverage teams to prioritise room readiness and amenities. Maintain accurate guest profiles, preferences, and IHG Rewards Club or Ambassador membership details. Manage room inventory, including Out of Service and Out of Order rooms, and process reservation amendments. Monitor and communicate daily room status updates, VIP lists, and upcoming arrivals to relevant departments. Support the Front Office team by assisting guests promptly and efficiently, ensuring personalised service. Promote IHG products and services through up-selling and membership enrolments. Uphold guest privacy, safety, and brand standards at all times. What we need from you Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Proven communication skills across, phone, email & face to face style interactions Problem solving, reasoning, motivating, organizational and training abilities. Proactive approach, with strong drive for team results and a track record of achievement Good Communication and writing skills Flexible and adaptable; this is not a standard 9–5 reservations role and requires availability to be rostered across weekdays, weekends, and public holidays as needed. Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Responsibilities

The Rooms Coordinator ensures a seamless guest experience by managing room allocations, VIP arrivals, and special requests. They liaise with various teams to prioritize room readiness and maintain accurate guest profiles.