Job Ref: CAM2567
Branch: Cameron House
Location: Cameron House, Loch Lomond
Salary/Benefits: £50,000 gross per annum plus excellent company benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours, 5 days from 7
Posted date: 17/07/2025
Closing date: 19/08/2025

ABOUT US:

Situated on the shores of Loch Lomond, Scotland’s breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

THE ROLE:

The Rooms Division Manager provides strategic leadership and hands-on support to the Front Office, Night Management, Housekeeping, and Concierge teams to ensure seamless operations and exceptional guest service. This role champions service excellence, operational efficiency, and team development across all guest-facing departments. By fostering a culture of hospitality and accountability, the manager ensures a consistently high standard of guest experience.

KEY THINGS YOU WILL BE DOING:

• Design and delivery of a guest journey through rooms division, with active monitoring of service levels.
• Defining and ensuring training of all standards through departmental SOPs.
• Supporting the delivery of high quality departmental induction, and ongoing learning and development of your team.
• Daily presence at key times on the marble, hosting your operations and supporting check in, check out, VIP arrivals and departures, seeking out guest feedback, handling enquiries and dealing with any significant guest or team issues to ensure prompt resolve.
• Daily room, suite and public area inspections.
• Resourcing of each department to make sure exceptional service and high levels of productivity.
• Ensuring top quality daily briefings, monthly meetings and regular 1:1s with your teams to promote communication across and between your divisions.
• Active collation and sharing of guest feedback by all means and managing necessary improvement.
• Key liaison with return guests, long stay guests, and guest with additional requirements.
• Effective management of a database of guest preferences, habits, special dates to deliver wee wows at every opportunity.
• Supplier relations, managing product and amenity quality.