Rooms Division Manager at IHG Career

Port Moresby, National Capital District, Papua New Guinea -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Housekeeping Operations, Team Leadership, Guest Relations, Financial Performance Management, Operational Excellence, Conflict Resolution, Staff Training, Budget Management, Property Management Systems, Microsoft Office, Strategic Planning

Industry

Hospitality

Description

We’re Hiring: Rooms Division Manager – Port Moresby Holiday Inn & Suites Port Moresby Holiday Inn Express Port Moresby At Holiday Inn, we’re all about making travel easier and more enjoyable for our guests — and that starts with the people who bring our brand to life. If you’re a relationship-builder, a natural connector, and someone who loves driving commercial results while keeping things genuine and human, we’d love to meet you The Opportunity We are seeking a passionate, service-driven, and results-oriented Rooms Division Manager to lead and oversee the day-to-day operations of our Rooms Division departments. This role is responsible for ensuring exceptional guest experiences across Front Office, Housekeeping, Guest Services, and Duty Management while driving operational excellence, team engagement, and financial performance. The ideal candidate is a strong people leader who thrives in a fast-paced hospitality environment, is highly organized, guest-focused, and committed to delivering brand standards and operational consistency. What You’ll Do * Lead and manage the Front Office, Housekeeping, Concierge, Guest Services, and Duty Management teams. * Ensure smooth daily hotel operations with a strong focus on guest satisfaction and service delivery. * Maintain high standards of cleanliness, presentation, safety, and operational efficiency throughout the hotel. * Conduct daily operational briefings and coordinate closely with all hotel departments. * Ensure all brand standards, SOPs, and compliance requirements are consistently achieved. * Monitor room inventory, occupancy, arrivals, departures, and VIP movements. * Drive continuous improvement initiatives within the Rooms Division. * Champion exceptional guest service and create memorable guest experiences. * Handle guest concerns and escalations professionally and promptly. * Monitor guest feedback platforms, Guest Love scores, and satisfaction metrics. * Work proactively to improve guest loyalty, enrolments, and overall guest engagement. * Ensure personalized service delivery for VIPs, long-stay guests, and loyalty members. * Support achievement of departmental budgets and financial targets. * Lead, coach, motivate, and develop a high-performing Rooms Division team. * Foster a culture of accountability, collaboration, and service excellence. * Conduct regular training, performance reviews, and development planning. * Drive employee engagement initiatives and promote a positive workplace culture. * Ensure compliance with workplace health, safety, and company policies. What we need from you * Bachelor’s degree or diploma in Hospitality Management, Business Administration, or related field preferred. * 3-4 years’ experience in similar role * A hands-on leader with a passion for hospitality. * Strong attention to detail and operational excellence. * Ability to lead under pressure and make sound decisions. * Positive attitude with excellent interpersonal skills. * Commitment to delivering exceptional guest experiences. * Ability to inspire, mentor, and develop teams. * Strong experience in Front Office and Housekeeping operations. * Proven leadership and team management capabilities. * Excellent communication, problem-solving, and organizational skills. * Experience with hotel property management systems and Microsoft Office. * Strong understanding of guest service standards and operational procedures. * Ability to work flexible hours, including weekends and public holidays. Join us today! In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn & Suites Port Moresby brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world. So, whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have room to be yourself. Email your application to recruitmentpng@ihg.com [recruitmentpng@ihg.com] Closing date, Friday 24th July 2026. Applications must be addressed to; Human Resources Team Holiday Inn & Suites Port Moresby P.O. BOX 1981 Boroko, NCD

Responsibilities

Lead and oversee the daily operations of the Rooms Division, including Front Office, Housekeeping, and Guest Services. Focus on driving operational excellence, ensuring brand standard compliance, and enhancing the overall guest experience.