Company Description
Discover your next leadership opportunity at an award-winning tropical resort.
Novotel Cairns Oasis Resort is a standout property in the heart of Cairns — recently transformed and proudly part of the Accor family. Following a full refurbishment in 2019, our resort features a refreshed lobby, modern guest rooms, vibrant public spaces, and a stunning lagoon pool with Cairns’ only swim-up bar. Just a short walk from the Esplanade, city centre, and Reef Casino, it’s the perfect base for guests exploring the Great Barrier Reef and Daintree Rainforest.
This Rooms Division Manager opportunity has opened due to an internal promotion within Accor — a true reflection of our commitment to career growth. You’ll lead a high-performing team at a property known for delivering exceptional guest experiences, from family getaways to relaxing poolside escapes.
As part of the global Accor network, you’ll benefit from world-class support, resources, and development opportunities to take your career even further.
Job Description
As Rooms Division Manager at Novotel Cairns Oasis Resort, you’ll lead our Housekeeping, Front Office, and Activities teams, drive day-to-day excellence, and deliver the kind of guest experience that keeps people coming back. This is your chance to step into a pivotal leadership role at a vibrant, full-service resort where no two days are the same.
You’ll play a key role in shaping both the guest experience and the performance of your teams — making informed decisions, leading with clarity, and ensuring consistent delivery across service, staffing, and operations. This is a hands-on leadership role in a fast-paced, high-standard environment where your impact will be both visible and valued.

• Lead and optimise Housekeeping, Front Office, and Activities operations for outstanding guest service and efficiency
• Build a strong, motivated team culture through clear communication and hands-on leadership
• Develop strategies to grow revenue, manage costs, and meet financial targets
• Turn guest feedback into action to enhance satisfaction and loyalty
• Manage budgets, performance reports, and KPIs with precision
• Oversee vendor relationships to ensure service delivery and compliance
• Maintain high standards in cleanliness, hygiene, and brand consistency
• Solve challenges proactively and drive continuous improvement across departments
  Qualifications