Company Description
We are seeking an experienced and dynamic leader to take on the critical role of Rooms Division Manager at the iconic Novotel Sunshine Coast Resort & Sunshine Coast Convention Centre.
Due to a promotion of the person in this role, we seek someone to join us to take us to the next level. You will be responsible for leading the operational success of our Front Office, Housekeeping, and Guest Activities teams - key departments that shape the guest journey. This is truly a fantastic opportunity to join our flagship resort during a period of exciting growth and transformation. We are going to change the resort over the next 12 months and make this a destination of choice with shiny new buildings and toys to play with, hmmm, are you interested in that? Well, it’s time to apply.
With 373 stylishly appointed rooms, this is a next-level resort on 36 acres with a resort-style pool and a picturesque lagoon offering amazing water activities; our property is a much sought-after destination that blends relaxed coastal charm with premium amenities. Our diverse dining venues and state-of-the-art Convention Centre - capable of hosting up to 1,500 guests - position us as a major player in both the domestic and international conference and events market.
As part of the global Accor network, we are driven by a commitment to excellence and a passion for creating memorable guest experiences.
If you’re ready to lead with impact and feel truly fulfilled each day you come to work and take your career to the next level, we invite you to join our amazing leadership team.
Job Description
As the Rooms Division Manager at Novotel Sunshine Coast Resort, you’ll play a crucial role in shaping the guest experience, ensuring the resort operates smoothly while meeting both guest expectations and financial goals. You’ll oversee key areas like Housekeeping, Front Office, and Activities, working closely with a dedicated team to enhance performance, efficiency, and profitability.
Reporting to the Executive Assistant Manager, you’ll take charge of operational strategies, coach your team to excellence while helping them to truly make a difference with our guests, delivering exceptional service every time. Your focus will be on people guest loyalty, financial performance, and team development will be instrumental in maintaining our high standards and achieving the hotel’s objectives.

• Encouraging, developing and leading an amazing group of individuals who truly want to make a difference
• Overseeing Housekeeping, Front Office, and Activities with a laser focus on performance, efficiency, and unforgettable service
• Driving financial success by keeping a close eye on costs, boosting revenue, and smashing KPIs
• Coaching your team to shine and grow—because when they grow, we all win
• Thinking outside the box to elevate every part of the guest journey
• Partnering with suppliers and contractors to ensure top-notch service delivery
• Championing a culture that values quality, cleanliness, and excellence
• Listening, learning, and acting on guest feedback to build fierce loyalty
  Qualifications