Rooms Operations Manager - Hotel Solaya at Dreamscape Hospitality

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Operations, Leadership, Team Management, Communication, Interpersonal Skills, Multitasking, Prioritization, Hotel Management Software, MS Office Suite, Safety Protocols, Security Protocols, Training, Mentoring, Operational Policies, Guest Satisfaction, Problem Solving

Industry

Hospitality

Description

Description Hotel Room Operations Manager - This is an Overtime Eligible Management Position and full salary is based on a 50 hour work week. We are seeking a dedicated and experienced Hotel Room Operations Manager to oversee the operations of our front desk, housekeeping, and security teams. This leadership role is vital in ensuring our guests receive exceptional service and that all operational aspects of the hotel run smoothly. If you are a proactive leader with excellent organizational skills and a passion for hospitality, we invite you to join our dynamic team. Key Responsibilities: - Oversee the front desk operations, ensuring efficient check-in and check-out processes, guest satisfaction, and resolution of any issues. - Supervise housekeeping staff to maintain cleanliness, safety, and quality standards across all guest rooms and public areas. - Coordinate security measures to ensure the safety of guests, staff, and hotel property, stepping in when needed to address security concerns. - Develop and implement operational policies and procedures to improve service quality and operational efficiency. - Train, mentor, and evaluate team members to foster a positive and productive work environment. - Monitor daily operations, address guest complaints, and ensure compliance with health, safety, and hospitality standards. - Collaborate with other departments to ensure seamless service delivery and operational excellence. Skills and Qualifications: - Proven experience in hotel operations, preferably in a supervisory or managerial role. - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Ability to multitask and prioritize in a fast-paced environment. - Knowledge of hotel management software and MS Office Suite. - Understanding of safety and security protocols within a hospitality setting. - Flexibility to work various shifts, including evenings, weekends, and holidays. - High school diploma or equivalent; hospitality management degree preferred. Join our team and be part of a company that values guest satisfaction, operational excellence, and professional growth. We offer a supportive work environment, opportunities for advancement, and comprehensive benefits to help you succeed in your career. Requirements Must have 5+ Years in hotel Leadership Hyatt Hotel Experience is preferred

Responsibilities

The Rooms Operations Manager oversees the front desk, housekeeping, and security teams to ensure exceptional guest service and smooth hotel operations. This includes supervising staff, addressing guest complaints, and implementing operational policies.