Job Title: Rooms Operations Supervisor
Department: Rooms Division (Front Office & Housekeeping)
Reports To: Executive Housekeeper / Front Office Manager
FLSA Status: Non-Exempt/Hourly

POSITION SUMMARY:

The Rooms Operations Supervisor oversees daily operations across the Front Office and Housekeeping departments to ensure guest rooms are prepared to brand and service standards, guest satisfaction goals are met, and team productivity is optimized. This role provides supervisory support, facilitates interdepartmental communication, and drives execution of service standards, while acting as a key point of contact for operational issues, staff coaching, and guest follow-up.

QUALIFICATIONS:

• High school diploma or equivalent required; degree in Hospitality Management or related field preferred.
• 2+ years of supervisory or lead-level experience in hotel Front Office, Housekeeping, or Rooms Division.
• Proficient in hotel property management systems (e.g., StayNTouch, Opera Cloud, HotSOS).
• Strong communication, multitasking, and conflict-resolution skills.
• Ability to lead by example in a fast-paced, guest-focused environment.
• Bilingual or multilingual capabilities a plus.

ADMINISTRATIVE & REPORTING DUTIES

• Maintain daily shift reports, discrepancy logs, and lost & found records.
• Ensure housekeeping boards, front desk checklists, and room status tools are accurate and up to date.
• Support the Rooms leadership team with departmental reports, inventory counts, and project follow-up.