1. TO GUIDE, DIRECT, ORGANIZE AND DEVELOP AN ENGAGED FRONT OFFICE TEAM THROUGH A HANDS-ON APPROACH.

Supervises the Guest Services Agents, Night Auditors by ensuring proper standards, policies and procedures are adhered to.

• Provides hands-on training, coaching and guidance to Guest Services team members. Assigns duties to the Guest Services team and ensures the efficiency of the operations.
• Provides input for the Individual Development Plans and Performance Reviews of team members in conjunction with the Rooms Operations Manager.
• Audits individual and team performance, providing feedback to the team members for development and improvement.
• Respond to Guest inquiries and emails

To Support the Manager in organizing and developing an engaged Front Office team through a hands-on approach.
Act on behalf of Senior Leadership in their absence.
To ensure guest satisfaction is exceptional by ensuring all Delta Standards, and professional service standards are adhered to in the department.
To ensure the accuracy of guest accounts and drive the business with specific revenue, cost / expense, and productivity targets, operating with effective controls, processes and procedures as identified in the budget and business plan.
Duties and Essential Job Functions