ABOUT US

Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.

As a Roster Coordinator at VMCH, you’ll be responsible for creating and managing rosters that ensure clients receive high-quality care tailored to their needs. You’ll coordinate support worker availability, respond to service requests, and maintain accurate records in a fast-paced environment. Working closely with the Team Leader and support staff, you’ll help solve scheduling challenges, support business growth, and provide excellent customer service.

Key responsibilities:

• Create and manage rosters that match client needs, preferences, and support worker locations.
• Coordinate support worker availability and fill unallocated shifts promptly.
• Support staff with client and shift queries and escalate issues as needed.
• Deliver excellent customer service to clients and case managers.