Rostering and Allocations Lead - copy at New Horizons

, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Rostering, Scheduling, Risk Identification, Customer Support Planning, Customer Service, Active Listening, Verbal Communication, Written Communication, Adaptability, Communication Strategies

Industry

Non-profit Organizations

Description

Rostering & Allocations Lead – Mid North Coast We create employee experiences that support and empower our people and have been doing so for over 55 years. At New Horizons, wellbeing is at the heart of everything we do. We are a diverse group and a dynamic not-for-profit specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth and Indigenous Australians. We are looking for a Rostering & Allocations Lead to join the team at New Horizons on a Full Time basis. The position is located at our Head Office in Mid North Coast. The role will support our Rostering Team and report to the Allocations & Rostering Lead. What Is Expected of You Create employee rosters to maximise capacity whilst balancing employee preferences and needs. Conduct profitability assessments for Group Events and confirm all employees, including casual staff, are notified of shift changes. Create allocations for customer bookings and job items in the system to available resources and staff Schedule and update bookings for vehicles, meeting spaces and other resources for Group Events and other services in line with rostered sessions and allocations. Liaise with third parties to arrange bookings for appointments (e.g. therapy suppliers, medical providers etc.) on behalf of New Horizons' customers. You are Experience and expertise in operational rostering, scheduling, risk identification and management and customer support planning. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice Customer-centric values, ability to handle multiple task and priorities Effective communication and able to adapt communication strategies to different stakeholders Ability to adapt to changing processes, system & workflow What you need to have Australian Federal Police Check from the last 6 months Work Rights – Birth Certificate or Passport NDIS Worker Screening Check - https://www.service.nsw.gov.au/ndiswc NSW Working with Children check COVID-19 Vaccination in line with Health Orders At New Horizons we offer salary packaging up to $15,900.00 pa, and an entertainment allowance of $2,650.00. Monthly RDO for Full-time roles, Wellbeing Initiative Partnership for our Employees. We provide Employee Assistance Programs providing counselling services. We are committed to developing you with internal and external leaving and workplace mentoring. We also want to give you opportunities to develop. We encourage applications from people with culturally and linguistically diverse backgrounds. Why join New Horizons and amazing benefits we offer? -New Horizons pays above the award & penalty rates -Fitness Passport – Discounted gym membership -Employee Assistance Program (EAP) for employees and family members. -Paid Parental Leave: Comprehensive leave to support growing families. At New Horizons, we are passionate about creating a unified organisation where our teams work seamlessly together to deliver exceptional service that enhances the lives of our customers while at the same time improving employee experience and career development opportunities. We align our work with our organisation’s values - fostering a culture of collaboration, trust, and accountability. As part of our team, you’ll be empowered to take initiative and use your talents to improve the lives of our customers. Together, we are a community committed to transforming lives through our services, embracing challenges with creativity and adaptability for lasting positive impact. How to Apply Please apply via the link now – our application process is mobile friendly. For related queries or questions please feel free to contact the recruitment team on recruit@newhorizons.net.au Due to high volume of applications, only shortlisted candidates will be contacted IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants to apply, under the exception clause of the NSW Anti-Discrimination Act 1977 – Section 31. New Horizons values diversity and encourages applications from people from all walks of Life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support. New Horizons acknowledges all aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

Responsibilities

The Rostering & Allocations Lead will create employee rosters to maximize capacity while balancing employee preferences and needs. They will also conduct profitability assessments for group events and manage allocations for customer bookings.