COORDINATOR (ROSTERING AND SCHEDULING) OFFICE BASED

Full time position (38hrs) across 5 days per week
Just Better Care Coordinator play a key role in coordinating and scheduling the care and support services for our clients. You will be the point of contact for Community Support Professionals and Customers ensuring our clients receive the right care at the right time.
Join a friendly, professional business that provides you with the training and support to develop your career.
Coordinators are office based staff who perform an important role in ensuring services are delivered to customers. Coordinators are responsible for coordinating the delivery of through scheduling a team of Community Support Professionals.

• Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
• Preparing and transmitting schedules for customer service to Community Support Professionals
• Arranging replacement staff to cover planned and unplanned absences and shift changes
• Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality of service is provided to people they support
• Monitoring the implementation of individualised plans for customers
• Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
• Maintaining and updating data in client management system
• Meeting the specified standards for the delivery of quality in home care and support services