ABBACARE

At abbaCare, we are passionate about supporting NDIS Participants across Northern Queensland and beyond. Our dedicated team provides person-centred care that focuses on what our Participants can do, empowering them to achieve their goals. We prioritize independence, respect, and holistic support to help each individual reach their full potential.
Our mission is simple: to bring independence, hope, and laughter to those we support.

EXPERIENCE

• Ideally, 2+ years’ experience in the Disability or Community Services sector
• Solid understanding of disability, mental health, and the needs of carers and Participants
• Experience working with individuals with complex needs and behaviours
• Coaching and mentoring skills

DESIRABLE SKILLS

• Familiarity with the SCHADS Award 2010 (Social, Community, Home Care, and Disability Services Industry Award)
• Previous rostering experience (essential)
• Experience in 24-hour Supported Independent Living (SIL) environments
• Strong organisational and administrative skills, including data management and reporting
• Understanding of privacy and confidentiality standards

ABOUT THE ROLE: ROSTERING OFFICER

As the Rostering Officer, you will be responsible for managing both participant and staff rosters, ensuring that schedules align with individual NDIS plans, operational needs, and legal requirements. You will be the key point of contact for roster management, overseeing scheduling changes, availability updates, and ensuring all records are accurate and up to date.
Your role will also involve general office administration, supporting professional development, and ensuring compliance with industry standards.

KEY RESPONSIBILITIES

• Ensure compliance with SCHADS Award and Fair Work requirements when rostering staff
• Act as the primary point of contact for Participants and Lifestyle Facilitators regarding roster changes and scheduling
• Schedule Lifestyle Facilitators based on qualifications, experience, and the needs of Participants
• Develop and maintain participant rosters, ensuring appropriate staff coverage at all times
• Participate in on-call duties as rostered
• Assist in covering shifts and maintaining continuity of care for Participants
• Keep accurate records of all communication, incidents, and scheduling updates
• Organize and coordinate staff training in consultation with the Service Delivery team
• Report incidents and ensure documentation is completed and filed correctly
• Provide detailed reports as required, both internally and externally
• Assist with general office duties, such as answering phones and filing
• Update phone systems to ensure calls are directed to the appropriate staff
  Job Type: Full-time
  Pay: $38.65 per hour
  Expected hours: 38 per week

Work Authorisation:

• Australia (Preferred)

Work Location: In perso