Rostering Specialist, District Success (10 month Fixed Term) at Khan Academy

Mountain View, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

87300.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Onboarding, Technical Support, Rostering, Process Documentation, Stakeholder Communication, Prioritization, Cross-cultural Competency, K-12 Education Knowledge

Industry

E-Learning Providers

Description

Notice to applicants: We have seen a rise in recruitment scams. Please note that outreach from Khan Academy recruiters will only come from the @khanacademy.org domain. Our team does not use Gmail or other personal accounts for contacting potential candidates. Khan Academy will never solicit money, equipment fees, or sensitive financial information at any stage of the hiring process. We also do not work with external recruiting agencies, so outreach from headhunters presenting opportunities on behalf of Khan Academy is illegitimate. Please always check the email domain and cross-reference the position with the official Khan Academy Careers page to confirm an opening is valid. ABOUT KHAN ACADEMY Khan Academy is a nonprofit on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly. We’re building a library of high-quality instructional and practice resources that empowers learners and the teachers who support them. Whether they’re studying metaphors, mitosis, Marbury v. Madison, or multivariable calculus, we want to offer students the resources to realize that they can learn anything. OUR COMMUNITY Our students, teachers, and parents come from all walks of life, and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it's the right thing to do, but because it makes our company stronger. Valuing diversity, equity, and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds and experiences. We're a hardworking team that's passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional. THE ROLE We are looking for a Rostering Specialist to join our team and oversee the technical implementation and synchronization of daily rosters for our district partners. This role is essential to ensuring that students, teachers, and administrators have accurate and dependable access to their Khan Academy accounts. The Rostering Specialist will: Collaborate with district administrators/district IT leaders and staff to successfully connect Khan Academy to the school district’s student/teacher roster to ensure accurate rosters updated daily. Meet with district partners during the initial onboarding call to gather relevant rostering information and provide an overview of the rostering process. Document relevant rostering details for each district partner in order to inform internal tracking and ensure delivery of high quality and timely services. Manage the technical setup of assigned district rosters, paying close attention to accuracy. Become a product expert and use that knowledge to help support unique district implementations. Closely monitor new partner account activation and provide support for any issues that arise. Communicate with internal and external stakeholders regarding district partner onboarding and activation status. Support internal team members with technical issues reported by their district partners. Monitor the daily roster sync and contact district partners to confirm large roster changes. WHAT YOU BRING 2+ years experience in a customer onboarding or technical support role 2+ years of rostering experience preferred An appreciation for learning how technology works at a deep level An ability to identify when something is working as intended or if an issue needs to be addressed An enjoyment for building, documenting, and improving internal processes for seamless operations and stakeholder engagement The ability to describe complex products or processes in a way that is easy to understand Strong verbal and written communication skills A flexible and people-first attitude Excellent prioritization skills and follow-through Knowledge of K-12 users and stakeholders Motivated by the Khan Academy mission “to provide a free world-class education for anyone, anywhere." Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization. PERKS AND BENEFITS We may be a non-profit, but we reward our talented team extremely well! We offer: Competitive salaries Ample paid time off as needed – Your well-being is a priority 8 pre-scheduled Wellness Days in 2026 occurring on a Monday or a Friday for a 3-day weekend boost Remote-first culture - that caters to your time zone, with open flexibility as needed, at times Generous parental leave An exceptional team that trusts you and gives you the freedom to do your best The chance to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education Opportunities to connect through affinity, ally, and social groups And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life At Khan Academy we are committed to fair and equitable compensation practices, the well-being of our employees, and our Khan community. This belief is why we have built out a robust Total Rewards package that includes competitive base salaries, and extensive benefits and perks to support physical, mental, and financial well-being. The compensation band for this role is $77,600 - $87,300 USD annually. The pay range for this position is a general guideline only. The salary offered will depend on internal pay equity and the candidate’s relevant skills, experience, qualifications, and job market data. MORE ABOUT US Sal’s TED talk from 2011 Sal’s TED talk from 2015 Sal's TED talk from 2023 Our team: http://www.khanacademy.org/about/the-team OUR COMPANY VALUES Live & breathe learners We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators. Take a stand As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve. Embrace diverse perspectives We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team. Work responsibly and sustainably We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable. Bring out the joy We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors. Cultivate learning mindset We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals. Deliver wow We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply. As part of this commitment, Khan Academy will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact careers@khanacademy.org

Responsibilities

Oversee the technical implementation and synchronization of daily rosters for district partners to ensure accurate account access. Collaborate with district IT leaders to manage technical setups and monitor account activation status.