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Quest Ipswich is locally owned and operated and was awarded Quest Franchise of the Year 2025 and 2026. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out. Quest Ipswich is a 64 room property and we're on the lookout for a new Guest Service Agent to join its team on a casual basis working approximately 25 hours per week. 

The Role:

Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk. Bonus incentives are available.

The Ideal Candidate:

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.  

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail. 

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

Applications

To apply, please direct your letter of application and CV to Allison French: **************@questapartments.com.au  Independently owned and operated, East Hotel, a one-of-a-kind Hotel, is its own vibrant precinct in the heart of Kingston. Encompassing Agostinis, Joe’s Bar, Azuma Den and Occasioni, Bisa Hospitality continues to push the boundaries and grow from strength to strength.

Unrivalled in our service, our warm and friendly attitude to all our guests and our ability to be creative and spontaneous, we ensure that every experience is memorable and keeps you coming back for more.

We are unapologetically ourselves, leading the way and setting the benchmarks for others to follow. The little things are super important to us, and our attention to the detail in every facet of our business is second to none.

We are unique, we love hospitality, we are family. 

We are looking for staff who love engaging with customers and being the front face of our venues.

Agostinis - Front of House

Azuma Den - Front of House

East Hotel - Conference floor 

Occasioni - Events 

If you have experience in restaurants and events and love a face paced environment, we would love to hear from you.

We are proud members of the Australian Hotels Association, and pay in accordance with the Hospitality Industry (General) Award 2020.

If you would like to be part of a team that is dynamic and ever evolving, please apply by clicking the apply button, or email **@bisa.com.au

You must have full working rights in Australia to be considered.

Please note, while we value every application, unfortunately, we cannot respond to each candidate individually. We will only contact shortlisted candidates.Company DescriptionWelcome to Novotel Sunshine Coast Resort, one of the Sunshine Coast’s most unique coastal destinations. Set across beautiful tropical grounds, our resort offers over 370 rooms, a private lagoon, resort-style pool and a relaxed holiday atmosphere.

We’re also home to the Sunshine Coast Convention Centre, hosting conferences, events and celebrations for up to 1,400 guests. With so much happening across the resort, every day brings something different.

As part of the global Accor network, you’ll be joining a team that values genuine hospitality, teamwork and creating memorable experiences. Whether you’re building your hospitality career or looking for your next opportunity, you’ll have plenty of opportunities to learn, grow and make a difference.

Job DescriptionWe’re looking for a friendly and adaptable Front Office All-Rounder to join our team.

This is a varied role where you’ll support our Front Office and Guest Services operations, helping create a warm and seamless experience for our guests from arrival through to departure.

What you’ll be doing

• Welcoming guests and assisting with check-ins and departures
• Responding to guest enquiries and service requests
• Assisting guests with luggage and providing porter services
• Assisting with concierge enquiries including local recommendations, bookings and guest requests
• Promoting Accor loyalty programs and upselling opportunities
• Working closely with other departments to deliver seamless guest experiences
• Completing guest records and general Front Office administration

QualificationsWe’re looking for someone who:

• Has experience in hotel Front Office or a customer-facing hospitality role
• Has a genuine passion for creating great guest experiences
• Communicates confidently and enjoys connecting with people
• Is proactive, adaptable and comfortable in a fast-paced environment
• Has strong attention to detail and takes pride in their work
• Is comfortable using Microsoft Office; Opera Cloud experience is highly regarded
• Is flexible to work a rotating roster including weekends and public holidays

If you’re a people person who enjoys variety and wants to be part of a vibrant resort environment, we’d love to hear from you!

Additional InformationWhy work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.
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