DEADLINE FOR APPLICATIONS

31 January 2025-23:59-GMT+01:00 Central European Time (Rome)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education: Advanced University degree in International Affairs, Economics, Social Sciences, information management, statistics (or other relevant fields), or First University Degree with additional years of related work experience and/or trainings/courses.

Experience: Minimum four years of experience in data analysis, monitoring and evaluation, or equivalent are required.

• Knowledge of key elements and processes of issue escalation is required.

Knowledge & Skills:

• Technical fluency in the use of data visualization tools (Tableau and/or Power- BI) is required.
• Advance knowledge in the use of Excel is required.
• Experience working in a humanitarian response in a conflict and/or post- conflict setting is an asset.
• Experience in capacity building for different audiences is required.
• Ability to work with a diverse population of people of different national and cultural backgrounds, particularly valuing respectfulness and inclusively leveraging everyone’s talents is required.
• Demonstrated experience in the use of data collection tools (MODA and/or Kobo Toolbox) is an asset.
• Knowledge of qualitative data collection methodologies is an asset.
• Knowledge of data protection, privacy and governance challenges and best practices is an asset.
• Willingness and ability to be deployed on short notice for field missions are

essential.

• Technical experience in working with data analysis software, such as SPSS, R, Stata or similar applications is an asset.
• Familiarity with SugarCRM and/or other third-party or custom tools for the centralised management of beneficiary data is highly desirable.
• Demonstrated specialised knowledge of thematic food, nutrition and protection data is an asset.
• Experience with WFP organisational structures and data systems is desirable.

Languages: Fluen cy (level C) in English and French/Arabic (level C) is required. Knowledge of additional official UN language (Chinese, Russian, and Spanish) or Portuguese (one of WFP’s official working languages) is an asset

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

Assisting more than 100 million people in over 80 countries each year, the World Food Programme (WFP) is the leading humanitarian food security organisation - saving and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. To achieve its mandate, WFP must ensure that it reaches the right people and that it manages its relationship with those individuals and their communities in a responsible, accountable, and effective manner.
The Analysis, Planning, and Performance (APP) Division is instrumental in advancing WFP’s Zero Hunger mandate by placing high-quality evidence at the core of strategic and operational decision-making, resource mobilization, and accountability. This approach ensures that operations are not only efficient and cost-effective but also transparent and responsive to the needs of beneficiaries. APP works to ensure that decision-making within WFP is grounded in credible,
relevant, and timely data. This is achieved through a structured approach that spans the full programme lifecycle, from conducting initial assessments that inform programme design to monitoring
outcomes for ongoing projects. APP’s services provide critical support in data-driven decision-making, strategic resource mobilization, accountable prgramme management, and integrated
service delivery—ensures that APP not only meets its recurring responsibilities but also enhances the overall effectiveness and impact of WFP’s mission.
By consistently applying data-driven approaches, APP ensures that strategic decisions are well-informed, targeted, and effective. For example, timely data allows for adaptive strategies and proactive adjustments, enabling WFP to respond swiftly to emerging challenges and opportunities.
Utilizing evidence-based insights, APP plays a crucial role in demonstrating the impact and necessity of WFP’s programmes to donors and stakeholders. By aligning closely with organizational priorities, APP informs WFP’s capacity to achieve Zero Hunger in the most efficient, effective, and accountable manner possible.
Within the APP division and Field monitoring unit, the Process Monitoring (PM) team works to define, develop and deliver guidance, tools, standards, and capabilities to support Country Offices
(COs) in implementing PM Issue Escalation Systems. In particular, the team focuses on:
1. Developing and maintaining PM guidance, tools and templates in support of the operationalization
of PM issue escalation standards throughout the organization.
2. Supporting in-person or remote missions to set up robust PM escalation systems that efficiently
prioritize, escalate and track issues for corrective action and resolution.
3. Monitoring and reporting on adoption and use of PM escalation systems at the corporate level.
4. Systematizing the collection, management, mixed-method analysis and presentation of PM data with
a focus on utilization to inform decision-making and achieve improved people-centred programming
and efficiency of WFP’s operations.
5. Supporting the development, implementation, and maintenance of a digital solution to support the
intake, actioning and resolution of PM issues.
6. Onboarding COs to the PM issue escalation digital solution to ensure harmonization of
information and technical support.
7. Within the global assurance project, provide technical support in strengthening high-risk CO’s PM issue escalation systems in line with PM assurance standards.

ACCOUNTABILITIES/RESPONSIBILITIES:

Within the PM Team in the Field Monitoring unit, and under the direct supervision of the PM
Officer, the incumbent will support the unit’s key activities, Regional Bureaux (RB) and COs as needed, in the design and implementation of PM issue escalation systems that meet assurance standards.
The consultant will be expected to:
1. Provide remote or in-person tailored support to COs to enhance their PM issue escalation systems
and ensure compliance with global standards.
2. Support COs during the onboarding phase of digital solutions for PM (i.e., SugarCRM) by guiding
them in mapping out their PM data, processes and roles/responsibilities and defining their business
requirements in alignment with global standards.
3. Coordinate with the Community Feedback Mechanism (CFM) team to rollout SugarCRM as an integrated
and aligned solution for PM and CFM issue escalation and management.
4. Coordinate with the digital solutions team (in HQ and RB) and technical vendors for the
successful development, implementation and maintenance of PM digital solutions using SugarCRM.
5. Deploy in response to emergencies, missions or for up to 3-month TDYs to support PM onboarding
and capacity strengthening initiatives as needed.
6. Contribute to the development of guidance materials, tools, and templates to support COs in
adopting standardized corporate processes and systems to intake, act on and resolve PM issues.
7. Develop training resources and deliver training sessions for HQ, RB and CO audiences to
strengthen WFP internal capacity and awareness around PM issue escalation.
8. Conduct high-quality analysis of PM related-data for WFP APP-MF management to identify global
trends and use of PM escalation systems, including producing dashboards and complementary
narrative.
9. Support COs to analyze and triangulate PM data with data from other information sources (e.g.,
other monitoring activities and CFM).
10. Contribute to the generation and dissemination of lessons learned and best practice on PM issue
escalation roll-out and use.
11. Support the facilitation of workshops with relevant stakeholders, incorporating gender
perspectives in all areas of work, to ensure equal participation of women and men.
12. Other relevant tasks as required.