Royal Service Agent at Accor

Municipality of Jasper, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

20.22

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Organizational Skills, Telephone Etiquette, Microsoft Windows Applications, Property Management System, Typing Skills, Hotel Knowledge

Industry

Hospitality

Description

Company Description Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure! Job Description Royal Service Agent Be an ambassador for our brand as a Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. Your Job Duties Include: Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone and/or e-mail Accurately record all required reservation information in the Property Management System (Property Manager) Maintain and monitor ‘Royal Service” platform Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins) Ensure all communication is professional and follows radio standards, using the correct verbiage and coding system to maximize efficiency in radio communication. Other duties as assigned Qualifications Your experience and skills include: Computer literate in Microsoft Window applications required Minimum 1 year Customer service experience required Good knowledge of hotel facilities and previous Property Manager asset Must be willing to work flexible shifts (incl. night shifts) Computer and typing skills, approximately 40 words per minute Must possess professional telephone etiquette and have an excellent command of the English language Must possess excellent organizational, written and verbal communication skills Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Job Perks & Benefits: Subsidized staff accommodation assistance provided Starting Rate of Pay: $20.22/hr CAD One complimentary meal per shift in our staff cafeteria Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability) Comprehensive wellness platform for employee mental health and wellbeing support Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor Additional Information About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

As a Royal Service Agent, you will provide engaging and anticipative service over the telephone to ensure guests feel valued. You will handle inquiries, record reservation information, and maintain communication standards.