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Royal Service Agent at Accor
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Communication, Problem Solving, Administrative Tasks, Front Office Coordination, Inventory Management, Emergency Procedures, Confidentiality, Flexibility, Team Coordination

Industry

Hospitality

Description
Company Description Sofitel Al Hamra Beach Resort Job Description To attend and handle all guest requests received for internal services, as per the hotel standards and procedures. To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards. To ensure that all guests enjoy their stay being offered the finest personal service. To respect the privacy of the guests and the confidentiality of the information. To report any guest comment or complaint. To set-up inventory and monitor supplies and other commodities upon guest requests. To be aware of and to follow emergency and security procedures. To fulfill administrative tasks, front office coordination and filing. To respect key handling procedures. To read and update logbooks. To carry out special projects according to given assignments. To coordinate with all departments as per guests and operational needs. To inform concerned division or department heads whenever a matter is delayed or not solved. To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department. To carry out any other reasonable duties as assigned by the Front Office Manager. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities
The Royal Service Agent is responsible for handling guest requests and ensuring a high level of personal service. They must also manage administrative tasks and coordinate with various departments to meet guest needs.