Company Description
You are the heart of an exceptional guest experience. As a Royal Service & Reservations Agent, you will make our guests feel valued and their needs are met promptly and efficiently through warm and personalized interactions over the phone.
At the ocean’s edge- a modern oasis, the Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbour views, luxurious accommodation, rave-worthy cuisine and warm hospitality. Discover Fairmont Pacific Rim – and discover Vancouver as part of our rockstar team.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Service focused personality is essential; prior customer related experience preferred
• Familiarity with Opera Cloud or a similar property management system
• Background in Hospitality or related field is desirable
• Ability to thrive in a fast paced environment, demonstrating strong organizational and time management skills
• Excellent attention to details, multi-tasking and problem solving abilities
• Flexibility to work various shifts, including early morning, late evening, overnight, weekends and holidays, as required
• Proficiency in professional English both verbal and written; additional languages are a plus
  Additional Information

• Assist internal and external guests through various communication channels, including phone, email and messaging systems
• Consistently offer personalized and anticipatory services to enhance the guest experience
• Recommend property facilities and amenities, addressing special requests and inquiries efficiently
• Conduct Reservation checks to ensure all reservations are set up correctly for a smooth guest arrival experience
• Actively listen to guest feedback and resolve any concerns to ensure guest satisfaction
• Maintain an excellent rapport with various departments within the hotel
• Execute hotel emergency procedure and situations with professionalism and efficiency
• Book room reservation requests and update accurate information in the system
• Additional responsibilities as needed by our leadership
  Qualifications