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Job Description
Royal Service Communications is the “information station” of the hotel. Communications Agents must answer all internal and external calls, completing both staff and guest requests.

QUALIFICATIONS

• Typing skills at a minimum 50 words per minutes.
• Computer skills including basic knowledge of Excel, Word required.
• Must have a strong focus on guest service/satisfaction, and exceeding expectations.
• Excellent English communication skills both verbal and written.
• Ability to multitask, prioritize and work under pressure.
• Post-secondary diploma or currently enrolled in Hospitality Program is an asset.
  Additional Information

• Answers all calls to the hotel, external, and from within the hotel.
• Completes guest and colleague requests, including connecting the call to another department, calling the appropriate person on the radio, or locating information.
• Provides concierge information to guests as required.
• Takes all In Room Dining orders.
• Handles guest concerns and follows up to ensure satisfaction.
• Reviews upcoming reservations for up-to-date and accurate information to ensure the best stay possible for the guest.
• Ensures overall guest satisfaction while exceeding expectations whenever possible.
• Other duties as assigned.