Royal Service Agent (Saudi National) at Accor

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

08 Aug, 26

Salary

0.0

Posted On

10 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telecommunications, Guest Relations, English Communication, Conflict Resolution, Telephone Etiquette, Administrative Support, Front Office Coordination, Multi-cultural Communication, Emergency Procedures, Customer Service

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience. Job Description Process all incoming and outgoing calls accurately and courteously Ensure smooth internal telecommunication as per Sofitel Standards Accurately record and control wake-up calls Assist guests with international calls and directory queries Call guests by name whenever possible Handle guests requests promptly and report complaints to the Supervisor Aware of local telephone listings and frequently dialed numbers Strictly abides by standards policies and procedures. Advise defects on switchboard equipment to Supervisor Maintain a clean work environment Maintain detailed knowledge of the Hotel’s fire, life and safety system To attend and handle all guest requests received for internal services, as per the hotel standards and procedures. To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards. To ensure that all guests enjoy their stay being offered the finest personal service. To respect the privacy of the guests and the confidentiality of the information. To report any guest comment or complaint. To set-up inventory and monitor supplies and other commodities upon guest requests. To be aware of and to follow emergency and security procedures. To fulfill administrative tasks, front office coordination and filing. To respect key handling procedures. To read and update logbooks. To carry out special projects according to given assignments. To coordinate with all departments as per guests and operational needs. To inform concerned division or department heads whenever a matter is delayed or not solved. To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department. To carry out any other reasonable duties as assigned by the Front Office Manager. Qualifications SAUDI National Written and verbal communication skills in English Ability to work cohesively with co-workers as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with all hotel guests & patrons Able to exercise good judgment with difficult guests Understanding and ability to work in a multi-cultural environment Secondary Education or relevant qualifications in Hotel Management Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Manage all incoming and outgoing calls and guest requests according to Sofitel standards. Coordinate with various hotel departments to ensure a seamless and luxury guest experience.