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Royal Service (Operator) Manager at Accor

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, People Management, Verbal Communication, Problem Solving, Hotel PMS, PBX Systems, Telephony Systems, Service Optimization, English Fluency, Japanese Language

Industry

Hospitality

Description

Company Description Fairmont Tokyo open on July 1, 2025 Exceptional facilities with 217 rooms and suites offering stunning views of Tokyo Tower, the Bay, or the skyline, the Fairmont Gold experience, spa, infinity pool, and outdoor terraces. Discover five restaurants and two bars blending authenticity with modern flair. Our legacy continues in venues for timeless gatherings and celebrations. Job Description As Royal Service Manager, you will lead Fairmont Tokyo's centralized guest communications team, serving as the primary point of contact for guests through telephone and other communication channels. This is a non-guest-facing leadership role responsible for delivering seamless service remotely by managing all incoming calls, guest requests, room service order taking, and internal dispatch coordination. You will oversee the daily operation of Royal Service, ensuring every guest interaction is handled efficiently, professionally, and with genuine care, while developing a high-performing team that provides a true one-stop service experience. Qualifications Previous leadership experience in Royal Service, PBX, Hotel Call Center or Front Office within a luxury hotel. Strong leadership and people management skills. Excellent verbal communication and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. Experience with hotel PMS, PBX/telephony systems, and service optimization tools is preferred. Fluent English communication skills are required; Japanese language skills are highly desirable. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Lead the centralized guest communications team to manage all incoming calls, guest requests, and room service orders. Oversee daily Royal Service operations to ensure professional, seamless, and efficient guest interactions.