RR-0302731 Service Manager at DXC Technology

, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

0.0

Posted On

25 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Client Engagement, Team Leadership, Performance Management, Process Improvement, Incident Management, Documentation, Reporting, Resource Coordination, Strategic Planning, Continuous Learning, Program Management, Feedback Gathering, Escalation Handling, SLA Management, KPI Management

Industry

IT Services and IT Consulting

Description

Job Description: Essential Job Functions: • Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly. • Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests. • Engage with clients to gather feedback, address basic concerns, and coordinate support. • Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery. • Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution. • Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date. • Generate reports on service performance and client feedback for review and action. • Coordinate resources and schedules to ensure optimal service coverage. Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role • Proven experience in Service and Program Management • Proficiencies in strategic planning, team leadership, and performance management • Continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • Advanced degree in a relevant field a plus • Relevant certifications, such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library), a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Responsibilities

The Service Manager will ensure that services meet established SLAs and KPIs while supervising a team of service management professionals. They will engage with clients for feedback and coordinate support, as well as oversee service incidents and documentation.