RSA E2E Regional APAC Lead at Allianz Technology

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Digitalization, Data Analytics, Change Management, Team Leadership, Customer Experience, Risk Management, Regulatory Compliance, Cross-Functional Collaboration, Innovation, Performance Metrics, Training and Development, Lean Methodologies, Project Management, Communication, Detail Orientation

Industry

Financial Services

Description

The RSA End-to-End (E2E) Process Improvement (PI) Team Lead is placed within our Operations division and is directly reporting to the Global RSA E2E PI Senior Manager. The role is a manager at the forefront of reshaping and optimizing operational processes through continuous process improvement and digitalization initiatives, not acting as global role. This position involves executing a comprehensive E2E process improvement transformation strategy for the RSA operations department, as well as expertise in identifying and integrating evolving automation/Artificial Intelligence technologies to enhance efficiency, streamline processes and drive innovation. The RSA E2E PI Team Leadcollaborates across departments, fosters a culture of change and ensures the successful adoption of automation/ digitalization and other non-digital PI solutions. This position is pivotal in driving operational excellence, leveraging data analytics and aligning technology with organizational targets for sustained success in a digital era. Primary objectives include co-defining the target process and target customer journey offering for RSA Line of Business (LoB) to AP operating entities in line with operational targets, state-of-the-art technological solutions and evolving (AI) Group guidelines. In addition, steering and managing the Operations project portfolio across his allocated group of AP BUs, driving the implementation of projects locally to ensure the transformation of Allianz Partners. In this role the RSA E2E PI Team Lead also assures synchronization with key stakeholders within Allianz Partners, and other AZ OEs with the aim of optimizing both operational and commercial efficiencies as major contributor to the transformation ambition of the Group. What you do Strategy Development: Support development and localization of E2E PI strategy for the Operations department of RSA LoB in alignment with organizational targets of Allianz Partners. Technology Evolution: Evaluate and integrate latest automation and digitalization technologies for customer journey and process automation in alignment with Allianz technical experts. Process/Customer Journey Optimization: Support design and localization of target customer journey and target processes E2E for RSA LoBs to the benefit of maximizing productivity and simplicity in all processes. Addressing local market specific circumstances to adjust solutions and minimize process deviations. Data Analytics: Utilize data analytics to gain insights into customer journey, customer experience and process performance and in consequence identify areas for improvement and support data-driven decision-making. Innovation: Encourage a culture of innovation within the Operations department, fostering creative solutions and continuous improvement through all available and new means of technical and organizational instruments. Cross-Functional Collaboration: Collaborate with various departments of Allianz Partners to ensure a seamless integration of target journey, target processes, and all operations projects across the organization. Change Management: Drive change management initiatives to facilitate the smooth adoption of target journey, target processes within the Operations department. Performance Metrics: Support design to establish and monitor key performance indicators (KPIs) related to target journey and target process transformation, providing regular reports to the leadership of Allianz Partners. Training and Development: Provide training (train-the-trainer) programs to enhance the Contact Center/ Omni-channel skills and knowledge of the Operations teams of Allianz Partners. Working hand-in-hand with Quality & training department, primarily supporting new features deployment. Customer Experience: Focus on enhancing the overall customer experience through digital and non-digital initiatives, hence ensuring that operations processes meet customer expectations. Risk Management: Identify and reduce potential risks associated with operational processes transformation by implementing measures to safeguard operations. Regulatory Compliance: Ensure that customer journey and processes implemented in the Operations department comply with relevant AZ Group, industry regulations and standards. Business requirements/ Operations projects: Support the collection, prioritization and implementation assuring of business requirements and Operations projects across all operations platforms. Assure strongly data and impact-oriented prioritization in close synchronization with Operations platform leads and RSA LoB leads. Team Leadership: Manage a high-performing team of RSA E2E PI professionals and foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores. Be an ambassador of AzP and role model our values while creating a high-performance culture. What you bring Related service delivery OPS experience in RSA. Providing increased effectiveness and credibility in solutions designed and coaching credibility. Experience in team management. Past experience in digital initiatives deployment. Strong communicator, abiility to simplify complex, technical topics. Impact oriented. Detail oriented, ability to understand and incorporate complex operational and technical constraints. Understanding of Lean, quantification and PM methodologies Affinity with numbers and impact quantification converting, for example, abstract time reductions into precise minutes, FTE and monetary values. As a plus, multiple languages related to their geographical area. Ability to communicate at both high and detailed levels to adapting to stakeholders seniority. What we offer Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance 77058 | Project Management | Professional | PG12 | Allianz Partners | Full-Time | Permanent

Responsibilities

The RSA E2E PI Team Lead is responsible for executing a comprehensive process improvement transformation strategy and integrating automation technologies to enhance operational efficiency. This role involves collaboration across departments to ensure successful adoption of digitalization initiatives and driving operational excellence.