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RSA Team Leader at Allianz Global Corporate & Specialty SE

, , India -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Performance Monitoring, Coaching, Customer Satisfaction, Case Resolution, Escalation Management, SOP Adherence, Quality Guidelines, Performance Reviews, Collaboration, Workforce Management, Issue Resolution, Positive Work Culture, Continuous Improvement

Industry

Financial Services

Description

• Manage and supervise a team of 15–20 associates, ensuring performance targets are met or exceeded. • Monitor daily operations including volume handling, case resolution, and escalation management. • Drive adherence to standard operating procedures (SOPs), compliance, and quality guidelines. • Conduct regular performance reviews, coaching, and feedback sessions to build team capability. • Ensure high levels of customer satisfaction through effective case handling and timely support. • Prepare and share team performance reports, highlighting performance gaps, and improvement plans. • Collaborate with workforce management and quality teams to optimize schedules and improve efficiency. • Handle escalations and resolve issues requiring supervisory intervention. • Foster a positive work culture that encourages collaboration, accountability, and continuous improvement. Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

Responsibilities

The RSA Team Leader will manage and supervise a team of 15-20 associates, ensuring performance targets are met. They will monitor daily operations, drive adherence to SOPs, and ensure high levels of customer satisfaction.