Organizing resources and managing shift operations accordingly
Ensuring quality assurance for operations during shift
Accountable for working as part of a team in an often pressure intense environment where deadlines and priorities change constantly
Maintain a high degree of professionalism and customer service in all communications with G4S internal and external customers
Follow established procedures/process and work with management to make improvements/updates as necessary
Constantly evaluate equipment and platforms to identify issues, correct minor problems, and elevate concerns local G4S offices, coworkers, vendors, management, and/or customers
Proactively monitor and maintain all forms of communication, document changes to projects and communicate changes to impacted personnel in a constantly changing environment often under pressure and tight deadlines
Solicit pertinent information from various sources, document the information, and relay the information accurately and concisely to appropriate personnel to assist in providing best in class service and support accurate billing
Identify and escalate issues to appropriate personnel in a timely manner using appropriate means
Use multiple internal and external resources to collect and disseminate information about events that are occurring both domestically and internationally to support operations and sales initiatives
Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary
Actively monitor external security incidents in real-time via multiple data streams
Assess incoming information (calls, new medial, social media alerts, online platforms, etc.) and determine if external events activates defined severity triggers regarding realized or potential physical security impact to G4S or their clients
Craft and disseminate high-level situation awareness notifications quickly to appropriate stakeholders
Engage with appropriate personnel based on incident type and severity, and provide ad-hoc support as needed during critical events
Support Intelligence Analysts with research and information collection as directed
Ability to keep privileged information confidential
Perform other duties as assigned by the client and/or management personnel
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