OUR MISSION

West Tech Shipping is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing.

KNOWLEDGE, SKILLS AND ABILITIES

• Proven customer service experience (at least 1 year).
• Ability to lift up to 50lbs without strain.
• At least 1 year of experience in cash handling/cash management in a business environment (preferred but not required).
• Well spoken, with an outgoing and friendly personality.
• Patient, with the ability to remain calm and professional during challenging interactions
• Ability to multi-task, prioritize, and organize time effectively.
• Flexible with the ability to work on weekends.
• Knowledge of brokerage or courier service industry preferred, but not required.
• Ability to provide accurate, valid and comprehensive information to customers, by applying the right knowledge
• Excellent problem-solving skills with ability to follow up on resolutions
• Ability to maintain high levels of productivity and focus in a fast-paced environment
• Ability to follow communication procedures, guidelines, and policies
• Disciplined and focused worker.

• Ensure a high level of customer service is provided to all internal and external customers at all times, to deliver 100% satisfaction.
• Answer questions from customers about our services and products (e.g., billing, account opening process, auctioned products and customer service policies).
• Receiving, scanning and packing of all newly received packages.
• Reconciliation of all packages upon delivery of goods.
• Responsible for collecting and systematically sorting and packing cargo in-store, in accordance with established procedures.
• Accurately and expediently collect and process all payments received for products and services from customers.
• Ensure that all cargo is handled in a safe and professional manner.
• Perform daily inventory counts.
• Maintenance of storeroom with a focus on ensuring it is always neatly and systematically organized, in accordance with the company’s stand operating procedure, to ensure packages can be easily identified and disbursed to customers.
• Provide administrative support to team members and store supervisor/manager when needed.
• Receive accurate online orders from customers and pass on to the respective authorities for action (accounts clerk).