Russian Speaking Customer Advisor at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Russian language, English language, Content moderation, Technical troubleshooting, CRM software, Data analysis, Communication, Empathy, Analytical skills, Brand representation, Risk mitigation, Compliance, Social media architecture

Industry

Business Consulting and Services

Description

For professionals dedicated to cultivating a secure digital landscape and seeking to accelerate their trajectory within a global social media powerhouse, this represents a premier invitation. Join a high-caliber, multicultural task force in the heart of Lisbon, where innovation meets operational excellence. As a Russian-Speaking Customer Advisor, you will serve as the sophisticated interface between a world-renowned social media platform and its global audience. This mandate transcends traditional support; you will be the guardian of platform integrity and the architect of user satisfaction. CORE MANDATES I. High-Tier User Engagement Deliver elite-level assistance via omnichannel digital suites, ensuring a seamless and professional service journey. Act as a prestigious brand ambassador, upholding rigorous standards of corporate communication. Address complex inquiries with a synthesis of empathy, clarity, and technical precision. II. Technical Intelligence & Strategic Troubleshooting Diagnose and remediate intricate account discrepancies, privacy concerns, and technical anomalies. Leverage internal data architecture to provide precise, evidence-based resolutions. Provide strategic guidance to commercial stakeholders to optimize their digital presence and tool utilization. III. Platform Integrity & Quality Governance Audit user-generated content to ensure absolute compliance with global community guidelines and international legal frameworks. Mitigate digital risk through proactive identification and escalation of critical safety issues. Contribute to the evolution of support protocols and platform safety ecosystems. CANDIDATE ARCHETYPE Linguistic Authority: Native or near-native mastery of Russian (C1/C2) is mandatory. Professional proficiency in English (B2) is required for corporate integration and technical documentation. Regulatory Status: Candidates must possess valid EU Citizenship, a Portuguese Residency Card, or a Refugee Card. Cognitive Agility: Exceptional analytical skills with the ability to maintain impartiality and precision when navigating sensitive or high-velocity content environments. Digital Proficiency: Advanced familiarity with CRM ecosystems, social media architecture, and multifaceted digital analytical tools. PREMIUM COMPENSATION & EXECUTIVE INTEGRATION We invest in specialized talent through a comprehensive, growth-oriented benefits architecture: Financial Structure: Competitive base remuneration supplemented by performance-driven bonuses and productivity incentives. Executive Relocation Suite: Mobility: Full reimbursement of initial flight logistics to Lisbon. Housing: Provision of a private room within a premium shared company residence upon arrival. Concierge Support: Dedicated administrative assistance for NIF, Social Security, and local bureaucratic integration. Career Architecture: A transparent pathway for internal promotion, prioritizing high-performing talent for leadership and specialized management roles. Holistic Wellbeing: Health: Comprehensive private medical insurance from day one. Cultural Integration: Subsidized Portuguese language courses and a vibrant corporate social calendar (including surfing and sports tournaments). THE LISBON ADVANTAGE Lisbon stands as one of Europe's preeminent technology hubs, offering a sophisticated Mediterranean lifestyle characterized by 300 days of sunshine and world-class infrastructure. Joining our Lisbon operation places you at the center of a thriving international community in one of the world's safest and most dynamic capitals.

Responsibilities

You will act as a brand ambassador providing high-tier user support and technical troubleshooting for a global social media platform. Additionally, you will audit user-generated content to ensure compliance with community guidelines and platform safety standards.