Russian Speaking Customer Advisor at Eco Plus Solutions AB

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Russian language, English language, Customer support, Content auditing, Technical troubleshooting, Data analysis, CRM systems, Social media management, Risk mitigation, Communication, Analytical skills, Problem solving

Industry

Business Consulting and Services

Description

For professionals dedicated to fostering a secure digital ecosystem and seeking an accelerated trajectory within a global social media powerhouse, this represents a premier opportunity. Join a high-caliber, multicultural task force in the heart of Lisbon, where innovation meets operational excellence. As a Russian-Speaking Customer Advisor, you will serve as the sophisticated interface between a world-renowned social media platform and its global audience. This mandate transcends traditional support; you will act as a guardian of platform integrity and an architect of user satisfaction. Core Mandates I. High-Tier User Engagement Omnichannel Excellence: Deliver elite-level assistance via sophisticated digital suites, ensuring a seamless and professional end-to-end service journey. Brand Representation: Act as a prestigious brand ambassador, upholding the most rigorous standards of corporate communication and aesthetic professionalism. Complex Inquiry Management: Resolve intricate user challenges through a synthesis of empathy, clarity, and technical precision. II. Technical Intelligence & Strategic Troubleshooting Diagnostic Analysis: Remediate complex account discrepancies, privacy concerns, and technical anomalies with high-level accuracy. Data-Driven Resolutions: Leverage internal data architecture and proprietary tools to provide evidence-based solutions. Stakeholder Guidance: Provide strategic advice to commercial partners to optimize their digital presence and platform utilization. III. Platform Integrity & Quality Governance Content Auditing: Evaluate user-generated content to ensure absolute compliance with global community guidelines and international legal frameworks. Risk Mitigation: Proactively identify and escalate critical safety issues to mitigate digital and reputational risk. Protocol Evolution: Contribute to the continuous improvement of support workflows and platform safety ecosystems. Candidate Archetype Linguistic Authority: Native or near-native mastery of Russian (C1/C2) is mandatory. Professional proficiency in English (B2) is required for corporate integration and technical documentation. Regulatory Status: Candidates must possess valid EU Citizenship, a Portuguese Residency Card, or a Refugee Card. Cognitive Agility: Exceptional analytical skills with the ability to maintain impartiality and precision when navigating sensitive or high-velocity content environments. Digital Proficiency: Advanced familiarity with CRM ecosystems, social media architecture, and multifaceted digital analytical tools. Premium Compensation & Executive Integration We invest in specialized talent through a comprehensive, growth-oriented benefits architecture: Financial Structure: Competitive base remuneration supplemented by performance-driven bonuses and productivity incentives. Executive Relocation Suite: Mobility: Full reimbursement of initial flight logistics to Lisbon. Housing: Provision of a private room within a premium shared company residence upon arrival. Concierge Support: Dedicated administrative assistance for NIF, Social Security, and local bureaucratic integration. Career Architecture: A transparent pathway for internal promotion, prioritizing high-performing talent for leadership and specialized management roles. Holistic Wellbeing: Health: Comprehensive private medical insurance effective from day one. Cultural Integration: Subsidized Portuguese language courses and a vibrant corporate social calendar, including surfing and sporting tournaments. The Lisbon Advantage Lisbon stands as one of Europe's preeminent technology hubs, offering a sophisticated Mediterranean lifestyle characterized by 300 days of annual sunshine and world-class infrastructure. Joining our Lisbon operation places you at the epicenter of a thriving international community in one of the world's safest and most dynamic capitals.

Responsibilities

You will act as a brand ambassador and interface for a social media platform, managing complex user inquiries and technical troubleshooting. Additionally, you will perform content auditing to ensure compliance with community guidelines and mitigate platform risks.