Russian Speaking Customer Advisor (on-site) at Eco Plus Solutions AB

Sintra (Santa Maria e São Miguel, São Martinho e São Pedro de Penaferrim), , Portugal -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

1237.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Russian Language, English Language, Customer Support, Technical Troubleshooting, Policy Enforcement, Account Recovery, Live Chat Support, Email Support, Conflict Resolution, Communication Skills

Industry

Business Consulting and Services

Description

*** This role is only for applicants based in Portugal*** Looking to grow your professional footprint in Lisbon's thriving corporate hub? We are recruiting engaging Russian-speaking Support Specialists to represent a household-name social media network. You will be the front-line contact for the platform's global user base, working alongside an international team to ensure a safe, welcoming, and functional online ecosystem. Core Duties Inbound Assistance: Resolve account recovery, profile security, and feature-related queries for Russian-speaking members via email and live chat. Technical Troubleshooting: Identify system bugs and user errors, guiding customers toward quick solutions. Policy Enforcement: Uphold platform integrity by educating users on community standards and reporting violations. Performance Excellence: Meet daily operational benchmarks while delivering empathetic and efficient service. Requirements Language Proficiency: Native-level Russian and a professional command of English (B2) for corporate communication and onboarding. Local Legal Status: Must currently hold a Portuguese Residence Card (Título de Residência), EU Citizenship, or a valid Refugee Card. No visa sponsorship or international relocation assistance is provided. Experience Level: Open to all backgrounds. While customer service experience is preferred, we provide exhaustive professional training to set you up for success. Availability: Ready to work a flexible, rotating schedule in a high-energy setting. Hours & Salary Gross Income: €1,237 per month (calculated on a 12-month calendar). Work Week: 40 hours, split across 5 working days. Shift Breakdown: 8-hour working days with an additional 1-hour break for lunch. Operational Window: Rotating shifts scheduled Monday through Sunday, between 07:00 and 00:00 (Midnight). Why Apply? Career Development: Strong focus on internal mobility—our entry-level agents regularly move into Quality Assurance and Team Management. Wellness & Medical: Comprehensive private health insurance and dedicated wellness benefits. Office Culture: A state-of-the-art workplace boasting a diverse staff from more than 50 nations. Lifestyle Extras: Free local language classes, organized surf trips, company sports clubs, and regular social gatherings. Job Security: Consistent salary and stable employment backed by a major global tech brand.

Responsibilities

Provide inbound assistance to Russian-speaking users regarding account recovery, security, and feature queries via email and chat. Enforce platform community standards and identify system bugs to ensure a safe online ecosystem.